Terms of Service of mix‑smm.ru

Attention!

Please read these Terms carefully before placing an order. By placing an order, you confirm that you have read, understood, and accepted all conditions below.

1. General Provisions

1.1. These Terms of Service are an integral part of the Terms of Use and Privacy Policy. All three documents govern the use of the Site.

1.2. MIX-SMM.RU is a technical tool for automated order placement. The Administration is not a direct service provider — orders are fulfilled by external third-party services.

1.3. Service descriptions, prices, and delivery times may change at any time without prior notice.

2. Placing an Order

2.1. You are solely responsible for the correctness of your order: accuracy of the link, selected quantity, service type, and all specified parameters.

2.2. Use only public links unless the service description explicitly states otherwise. Orders with private links on services that do not support them will not be fulfilled — no claims are accepted.

2.3. Do not place multiple identical orders for the same link at the same time — wait for the previous one to complete. Violation may cause incorrect processing by external services and loss of ordered volume. Such orders are not compensated.

2.4. Changing the link or any parameters on an active order is not allowed. If changed, the order is considered fulfilled by external services — no refund is issued.

2.5. If an order is sent to Support for review, do not modify the order target until the review is complete. This is necessary to preserve accurate parameters.

3. Order Fulfillment

3.1. Start time, speed, and delivery time are estimates only and may differ from advertised times. The Platform provides an estimated timeframe but does not guarantee exact delivery.

3.2. Social media platforms and messengers may remove, block, or deduct fake accounts, bots, or boosted metrics at any time. The Administration is not responsible for such actions and does not restore such orders.

3.3. Any service may be modified, suspended, or removed at any time without prior notice.

3.4. Some services, especially on minimum volumes, may over-deliver due to technical features of external services. It is recommended to test services on small volumes before mass ordering.

4. Refunds and Cancellations

4.1. Refunds are made exclusively to your Site balance. Refunds to the original payment method (bank card, e-wallet, etc.) are not available.

4.2. Balance top-up is voluntary. Deposit cancellation after funds are credited is not possible.

4.3. Orders placed through the Site cannot be canceled after they start, unless the cancellation option is explicitly stated in the specific service description.

4.4. If an order cannot be fulfilled for technical reasons — funds are returned to your Site balance.

4.5. Orders placed with errors or in violation of these Terms are not compensated. Always verify all details before placing an order.

4.6. Initiating a chargeback or dispute with your payment provider is a violation of these Terms. Your account will be blocked, balance forfeited, and all active/future orders canceled.

5. Your Responsibilities

5.1. Keep your login credentials (username, password, API key) confidential. The Administration is not responsible for third-party access resulting from your disclosure or improper storage of credentials.

5.2. Abusive language, rudeness, or disrespect toward Support or the Site may result in immediate account suspension and balance forfeiture at the Administration's discretion.

5.3. You may not use the Site for unlawful purposes or in violation of social media terms of service, messenger policies, or applicable laws.

5.4. You may not take actions aimed at disrupting Site operation, including unauthorized access attempts, hacking, DDoS attacks, or other unlawful activities.

6. Limitation of Liability

6.1. The Administration is not a direct provider of services ordered through the Platform and is not liable for the actions, omissions, quality, timing, or results of external third-party services.

6.2. The Administration is not liable for Site interruptions caused by technical failures, third-party actions, or blocks imposed by social media platforms, messengers (including Telegram, Instagram, Facebook*), or payment systems.

6.3. The Administration does not guarantee that ordered metrics will remain on your account for any period of time.

6.4. The Administration is not liable for any damages arising from the use or inability to use the Site, including lost profits.

7. Fraud and Abuse

7.1. Use of unauthorized, stolen, or fraudulent payment methods results in immediate account termination without balance recovery.

7.2. The Administration reserves the right to block accounts and forfeit balances upon detection of fraud, referral program abuse, or attempts to circumvent Platform rules — without prior notice.

*Meta Products (Instagram, Facebook) are recognized as extremist and banned on the territory of the Russian Federation. The Site does not endorse or promote these products.

This Privacy Policy (hereinafter — "Policy") defines how the Site administrator — individuals registered as self-employed professionals under Federal Law No. 422-FZ (Tax ID: 710402814358, 710400035726), administrators of MIX-SMM.RU (hereinafter — "Administration") — processes and protects data of users of https://mix-smm.ru (hereinafter — "Site").

By using the Site, you provide your data to the Administration for registration and platform use. This Policy applies to all Site services.

1. Data Collected

1.1. All data collected on the Site is received in depersonalized form (hereinafter — "Depersonalized Data").

1.2. Depersonalized Data includes the following:

1.2.1. Information you provide voluntarily through online forms and Site modules, including email address.

1.2.2. Data transmitted automatically: IP address, browser type and version, operating system, screen resolution, cookies, referral source, device data.

1.2.3. Order history and account transactions.

1.2.4. Payment data — processed by payment systems. The Administration does not store full credit card details.

1.3. If information is not marked as required, providing it is optional.

1.4. By using the Site, you consent to the transfer of your data to third parties specified in Section 3 (including payment processing).

1.5. The scope and conditions of data collection by third-party software are determined by their respective owners.

2. Purposes of Data Processing

2.1. The Administration uses data for the following purposes:

2.1.1. Registration and identification on the Site.

2.1.2. Order processing and balance top-ups.

2.1.3. Technical support and communication.

2.1.4. Fraud prevention.

2.1.5. Traffic analytics and Site improvement using Yandex.Metrica (ID: 90815712) and Google Analytics (ID: G-VW54NFP2EF).

2.1.6. Compliance with applicable law.

3. Data Transfer

3.1. The Administration transfers data to third parties in the minimum necessary scope:

3.1.1. Payment systems (YooKassa, Robokassa, Free-Kassa, etc.) — for payment processing.

3.1.2. Analytics systems: Yandex.Metrica (Yandex, ID: 90815712), Google Analytics (Google LLC, ID: G-VW54NFP2EF) — in depersonalized form.

3.1.3. Chat system (Chaport) — for technical support.

3.1.4. External SMM service providers — only as necessary for order fulfillment (link, parameters).

3.1.5. The technical platform powering the Site.

3.1.6. Authorized government bodies — as required by applicable law.

4. Your Rights

4.1. You have the right to:

4.1.1. Request information about what data is being processed.

4.1.2. Request deletion of your account and related data by contacting Support or submitting a request via the email listed on the Site.

4.1.3. Withdraw your consent to data processing by submitting a corresponding request.

4.2. Response time for requests — up to 30 days.

5. Data Retention

5.1. Data is stored for the duration of your active account.

5.2. After account deletion, data is retained for no more than 1 year to meet legal requirements and resolve potential disputes, after which it is destroyed.

5.3. Activity logs are stored for 1 year.

6. Data Protection

6.1. Data transmission between the Site and servers uses HTTPS protocol.

6.2. Only authorized Administration personnel have access to data.

7. Policy Changes

7.1. The Administration may amend this Policy. The new version takes effect upon publication on the Site.

7.2. Continued use of the Site after changes constitutes acceptance of the updated Policy.

7.3. The current version is available at https://mix-smm.ru/en/terms

This document is an official offer from individuals registered as self-employed professionals under Federal Law No. 422-FZ (Self-Employed Tax Regime), administrators of MIX-SMM.RU (hereinafter — "Administration"), addressed to any person in accordance with Art. 437 of the Civil Code of the Russian Federation.

1. General Provisions

1.1. This document is an official offer (User Agreement) from the Administration of MIX-SMM.RU (hereinafter — "Administration") to enter into an agreement with any interested person (hereinafter — "User") on the terms set forth below.

1.2. Acceptance of this offer is confirmed by any of the following actions: registration on the Site, placing an order, or making a payment.

1.3. Use of the Site means full and unconditional acceptance of these Terms of Use, the Privacy Policy, and the Terms of Service, regardless of whether you have read them.

2. Services

2.1. The Site provides access to a digital platform for automated order placement.

2.2. The Administration ensures Platform operation and technical support. The Administration is not a direct service provider and is not liable for the actions of external third-party services.

2.3. All order processing and fulfillment is automated.

2.4. You are solely responsible for the accuracy of the data you provide and your actions on the Site.

3. Payments

3.1. Payment is made according to the rates published on the Site.

3.2. Payment is made in a single transaction through the available payment methods.

3.3. Once payment is received, the order is accepted for processing.

3.4. Refunds are made exclusively to the Site balance. Refunds to the original payment method (bank card, e-wallet, etc.) are not available. Deposit cancellation after funds are credited is not possible.

3.5. Initiating a chargeback or dispute is a violation of these Terms and will result in account suspension without balance recovery.

4. Limitation of Liability

4.1. The Administration is not liable for Site interruptions caused by technical failures, third-party actions, or force majeure circumstances, including blocks imposed by social media platforms, messengers, and payment systems.

4.2. The Administration is not liable for actions by you that result in third-party access to your account credentials.

4.3. You agree not to use the Site for unlawful purposes and not to share your credentials with third parties.

5. Amendments

5.1. The Administration may unilaterally amend these Terms. The new version takes effect upon publication on the Site.

5.2. All disputes arising from these Terms shall be resolved in accordance with the laws of the Russian Federation at the Administration's location.

*Meta Products (Instagram, Facebook) are recognized as extremist and banned on the territory of the Russian Federation. The Site does not endorse or promote these products.