(GENERAL TERMS OF USE OF THE "MIX-SMM.RU" PLATFORM)

Russia, Tula

July 1, 2026

This User Agreement (hereinafter – the Agreement) defines the rules for using the "MIX-SMM.RU" Platform and, in accordance with Articles 428, 435, 437 and 1286 of the Civil Code of the Russian Federation, is an agreement between the User, as defined below, and the Operator: an individual, Kolganov Pavel Aleksandrovich, who is a payer of the professional income tax (self-employed), INN 710402814358, address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54.

The User's performance of actions aimed at using the Platform (viewing Platform pages, creating a personal account, placing an order for services, paying for services, contacting technical support, etc.), by virtue of Article 1286 of the Civil Code of the Russian Federation, is deemed to be unconditional acceptance (acceptance) of this Agreement. By using the Platform, the User expresses their consent to these terms. If the User does not agree with any of the terms, the User must cease using the Platform.

This Agreement, together with other additional terms and rules that relate to the use of the Platform and are presented on the Platform's website, contain terms and provisions that apply to every User of the Platform.

Integral parts of this Agreement are the following documents:

— Offer for the provision of SMM services;

— Offer for the provision of the "My Site" service;

— API Usage Rules;

— Regulations for the consideration of claims, complaints and refunds;

— Rules for participation in the affiliate program;

— Privacy Policy;

— Policy for the collection and processing of "cookie" files and metric data.

1. TERMS AND DEFINITIONS

1.1. The Parties agree that the following terms and definitions for the purposes of this Agreement shall have the following meaning:

"Authorization" – the procedure by which the User gains access to the Account and the functionality of the Platform by: entering a login and password in the appropriate fields of the Platform interface and/or entering a phone number/email address followed by entering a verification code sent to the User and/or transferring a token to the Operator when using third-party login methods (for example, via VK ID, Yandex ID, etc.), with subsequent verification of the User's authority to access the Account.

"Account" (also "Registration Account", "Personal Account") – a set of records in the Operator's database identifying the User with credentials (login and password) specified by them during registration or created by the Operator, and allowing management of the Platform's parameters.

"Quick Order" – a simplified method of placing an Order provided by the Platform's functionality, allowing its creation without mandatory Registration and/or Authorization, with the User specifying the minimum necessary data for its placement and payment.

"Verification" – the procedure of the User confirming their identity and/or the accuracy of certain data provided during registration or use of the Platform, by means provided by the Platform's functionality, including (but not limited to): confirmation of a phone number by entering a verification code sent to the User (SMS/call/other channel), confirmation of an email address by clicking on a link/entering a code, as well as other verification methods (including providing documents), if they are provided for by the Platform and/or required by applicable law.

"Access" – the ability, provided on a free or paid basis, to use the functionality of the Platform under the terms of a simple (non-exclusive) license to the extent provided for by the relevant Tariff.

"Order" – a request placed by the User for the provision of Services indicating parameters (link, quantity, type of service, additional options and other data), paid (or subject to payment).

"Content" – a set of textual, graphic, audio and video materials (including audiovisual works) posted on the Platform and used by it, the rights to which belong to the Operator as the copyright holder or licensee on the basis of law, contract or other transaction.

"Platform" – the Internet resource "MIX-SMM.RU", designed for automated placement by the User of orders for SMM services and management of such orders, access to which is provided by the Operator to Users at the addresses: https://mix-smm.ru (main domain), https://mix-smm.ru/en (English version), https://guide.mix-smm.ru/ (backup URL).

"User" – any natural person who has reached the age permissible under the legislation of the Russian Federation to accept this Agreement on their own behalf or on behalf of another natural or legal person they represent, possessing the appropriate authority, having free access to the Internet, including the ability to use the Platform.

"User Documentation" – a set of agreements between the User and the Operator including this Agreement, additional terms and rules relating to the use of the Platform, as well as other agreements in which it is separately stated that they are included in the Terms of Use of the Platform.

"Registration" – the procedure during which the User provides accurate data about themselves in the form approved by the Operator, and also creates a login and password (if required in accordance with the functionality).

"User Registration Data" – data voluntarily provided by the User during Registration and further use of the Platform. The data is stored in the Operator's database and is subject to use exclusively in accordance with this Agreement and applicable Russian and international law.

"Platform Site" or "Platform Website" – the Internet page https://mix-smm.ru (main domain), https://mix-smm.ru/en (English version), https://guide.mix-smm.ru/ (backup URL).

"Tariff" – a document that is an integral part of the User Documentation, defining the price of Services provided by the operator and/or access to individual options of the Platform (paid functionality).

"Token" – a unique set of characters identifying the User in accounts of third-party web services (social networks, messengers, VK, Yandex Account and others). The token allows authorized connection to the Platform using authorization through these web services.

"SMM Services" – information-technical and marketing services (services) provided by the Operator through the Platform for the promotion and support of the User's (or third parties' on behalf of the User) presence on the Internet, including in social networks, messengers and other digital platforms, including the launch and execution of User requests aimed at generating/increasing audience reach and engagement metrics (e.g., views, reactions, subscriptions/subscribers, comments, reposts), as well as related automation services (including auto-services), web traffic and other digital actions/results specified in the Platform's catalog.

"Device" – a computer, mobile device or virtual machine based on an operating system with a web browser installed that is compatible with the Platform.

"IP-address" – a number from the numbering resource of a data transmission network built on the basis of the IP protocol (RFC 791), uniquely identifying, in the provision of telematics communication services, including Internet access, a subscriber terminal (computer, smartphone, tablet, other device) or communication means included in the information system and belonging to the User.

1.2. All other terms and definitions found in the text of the Agreement are interpreted by the Parties in accordance with the legislation of the Russian Federation, current recommendations (RFC) of international standardization bodies on the Internet and the usual rules of interpretation of relevant terms established on the Internet.

1.3. The terms and definitions used in this Agreement may be used in both singular and plural depending on the context, and the spelling of terms may be used with both capital and lowercase letters.

1.4. The headings (articles) titles, as well as the structure of the Agreement, are intended solely for the convenience of using the text of the Agreement and have no literal legal significance.

2. SUBJECT OF THE AGREEMENT

2.1. This Agreement regulates the relations between the User, on the one hand, and the Operator, on the other hand, regarding the provision to the User of the right to use the Platform, and also regulates the general procedure for its use.

2.2. Under the Agreement, the Operator grants rights to use the Platform in accordance with its purpose and functionality. The Platform is intended for the User to receive Services by independently placing an Order and managing its parameters within the available functionality, receiving statuses and results of Order execution.

2.3. The Operator grants the User for the entire duration of the Agreement a simple (non-exclusive), revocable, limited license to use the Platform's software tools (interface, personal account, API, etc.) solely for the purpose of using the Platform for its intended purpose, without territorial restriction and not subject to transfer or assignment to third parties.

2.4. As a general rule, no fee is charged for providing access to the Platform, except for paid functionality (if any), which is available to the User only after payment. The scope and cost of Paid functionality is determined by the Tariff.

2.5. The provision of Services is carried out on the basis of a separate Agreement concluded between the Operator and the User by the Operator posting the text of the relevant offer on the one hand, and its acceptance by the User on the other by performing the actions specified therein.

2.6. The current list, description, parameters, restrictions and cost of Services are published on the page https://mix-smm.ru/services (and corresponding language versions) and may be changed by the Operator. Services are provided provided that the User complies with the legislation of the Russian Federation, this Agreement and the rules of the relevant platforms to which the Order is directed.

2.7. The Offer for other services, including the Offer for the provision of the "My Site" service, are published in the relevant sections of the Platform.

2.8. By using the Platform in any way, the User confirms that they have read all the provisions of the Agreement and other documents included in the User Documentation, which is confirmed by placing an Order (including through the "Quick Order" option), Registration of the User on the Platform or any other act of its actual use.

2.9. The Operator has the right to engage third parties to execute this Agreement without notifying the User, provided that such persons will not process the User's personal data without their consent.

3. PROCEDURE FOR USING THE PLATFORM

3.1. Use of the Platform in accordance with its purpose and functionality must be carried out by Users in strict compliance with applicable law.

3.2. The Platform is an information resource, a set of information, access to which is carried out by means of access using a traditional and publicly available Internet browser (Internet Explorer, Firefox, Safari, Opera, Flock, Maxthon, Google Chrome, etc. of various versions) and in other ways via a unified pointer to the location of the information resource, consisting of letters, numbers and other characters, allowing to unambiguously determine its location on the Internet, including the mobile version of the site, mobile application, intranet and ftp-server, as well as its subdomains and versions for other hardware platforms, Telegram bots, Telegram chats, etc.

3.3. Access to the Platform can be carried out through the website and/or mobile application (if available). Use of the Platform is carried out online.

3.4. The User has the right to use the Platform without Registration and Authorization (viewing mode), however, most of the functionality, including saving Order history and tracking their status, profile settings, integration management, participation in the Affiliate Program, etc., is available only after Registration and creation of an Account.

3.5. For Registration, the User must provide accurate data about themselves in the form offered for completion, as well as create a login and password. A phone number or email address may be used as a login. The Operator has the right to establish password requirements (length, allowed characters, etc.).

3.6. Registration is considered complete only if the User successfully passes all its stages, including verification, carried out by performing sequential actions.

3.7. Authorization can be carried out by following a unique code sent to the email address or phone number specified by the User. The same User cannot be registered on the Platform more than once.

3.8. Instead of registration, the User may perform primary authorization using a third-party web service if such technical capability exists, as a result of which a token identifying the User will be transmitted to the Operator. Verification of the User's Registration Data in the case of using a token is also carried out by the User providing an email address and/or mobile phone number in order to avoid duplicate Registration Accounts.

3.9. In order to manage order and balance parameters, the User's Account may be created automatically by the Platform when the User uses the "Quick Order" option, after the first payment is made, and is linked to the email address specified by the User when placing the Quick Order. Subsequently, the User has the right to restore access to such an Account and set a password using the access recovery functionality posted on the Platform at: https://mix-smm.ru/resetpassword, subject to confirmation of ownership of the specified email address.

3.10. After registration, the User has access to the full functionality of the Platform, with the exception of paid functionality (if any), which is available to the User after payment.

3.11. Use of the Platform in accordance with this Agreement is permitted simultaneously on an unlimited number of the User's Devices.

3.12. The User is not entitled to transfer access data to the Platform to third parties. The User is responsible for the security of their authorization data.

4. TECHNICAL SUPPORT

4.1. The Operator provides technical support to the User on issues related to the operation and use of the Platform. Support is provided only upon the User's request within the functionality of the Platform. Contacting the Platform's technical support is carried out by the User by sending an electronic message to the Telegram messenger at: https://t.me/mixsmmadm5.

4.2. The User's request to the Platform's technical support may also be carried out through the ticket system (request system) available to the User in the Personal Account and/or through a special form on the Platform.

4.3. When contacting through the ticket system, the User creates a ticket with a description of the issue (problem) and, if available, attaches supporting materials (screenshots, links, other information).

4.4. The ticket is assigned a unique number, and further interaction on it is carried out electronically within the ticket system and/or other electronic communication channels established by the Operator.

4.5. The Operator has the right to set the priority for consideration of requests sent through the ticket system, and also has the right to require that certain categories of requests (including technical incidents and order-related questions) be sent exclusively through the ticket system, if this is provided for by the Platform's functionality and/or is necessary to identify the User and correctly process the request.

5. INTELLECTUAL RIGHTS

5.1. The Platform, including its program code and other components and individual components (including, but not limited to: computer programs, databases underlying them, know-how, algorithms, design elements, fonts, logos, as well as textual, graphic and other materials) are objects of intellectual property of the Operator, protected in accordance with Russian and international law, any use of which is permitted only with the permission of the Operator.

5.2. Any copying, reproduction, modification, distribution, making available to the public (publication) of elements of the Platform, as well as any other use for commercial or other purposes beyond the scope defined by this Agreement, without the prior written permission of the Operator is prohibited.

5.3. The right to use the Platform granted to the User under this Agreement implies the right to receive regular updates of the Platform within the same version (minor updates of the current release, which are not a new version) and new versions of the Platform (major updates – new releases that are a new version), if available. Updates and new versions of the Platform are provided to the User as soon as they become available on the Platform's website.

5.4. The User agrees that they are not entitled (including not entitled to permit anyone) to modify, create derivative works, disassemble the Platform into component codes, decompile or otherwise attempt to obtain the source code of the Platform or any part thereof, except in cases where there is written permission from the Operator to perform such actions. Otherwise, the User bears full responsibility for such actions, as provided for by this Agreement, as well as international and Russian law.

5.5. This Agreement does not provide for the transfer of rights to the Operator's intellectual property (or any part thereof), except for the limited license granted on the basis of this Agreement. No provisions of this Agreement constitute an assignment of rights to the Operator's intellectual property or a waiver of such rights under the law.

5.6. The Platform contains or may contain computer programs that are licensed (or sublicensed) to the User in accordance with the GNU General Public License or other similar Open Source licenses, which, among other rights, permit the User to copy, modify, redistribute certain computer programs or parts thereof and access the source code. If such a license provides for the provision of source code to users to whom the computer program is provided in executable binary code format (object code), the source code is made available upon request to the Operator's email address. If any license for open source computer programs requires the Operator to grant rights to use, copy or modify open source computer programs beyond the rights granted by this Agreement, such rights shall prevail over the rights and restrictions set forth in this Agreement.

6. PARTNER SERVICES

6.1. The Platform may contain (including in the form of banners, widgets, text blocks, links, recommendations or other materials) offers of partner services and third parties providing related services, including (but not limited to) advertising services, services for selecting/placing advertising, as well as offers for the acquisition and/or sale of channels, groups, pages, accounts and other digital assets (hereinafter – Partner Services).

6.2. The terms of provision of Partner Services, including cost, payment procedure, deadlines, guarantees, returns, liability and other conditions, are established by the relevant partners/third parties. When ordering the use of Partner Services, the User is obliged to independently read the terms of their implementation, including those posted on the Partners' websites.

6.3. The placement of Partner offers on the Platform does not mean that the Operator is the executor of such services, an agent, commission agent, representative or other party to the transaction between the User and the partner, unless expressly stated otherwise.

6.4. The Operator is not the executor of Partner Services, does not act as a party to the agreement between the User and the partner (third party) and is not responsible for the quality, deadlines, results, legality, content and consequences of the provision of Partner Services, as well as for the actions/inaction of partners and third parties.

6.5. All claims related to Partner Services are sent by the User directly to the relevant partner/third party providing such services.

6.6. The Platform may contain links to websites and other information resources of third parties on the Internet, posted solely for the convenience of Users. The Operator does not claim to endorse and does not give any assessment of third-party websites or the information contained on these websites, as well as possible results of their use, nor does it verify the accuracy and relevance of such information. Responsibility for the use of third-party websites rests entirely with the User.

7. GENERAL RIGHTS AND OBLIGATIONS OF THE OPERATOR, WARRANTIES

7.1. The Operator guarantees that:

7.1.1. it has all legal grounds to grant the User the right to use the Platform under this Agreement. All rights to the Platform and its constituent components belong to the Operator, or to other copyright holders who have granted the Operator a non-exclusive license with the possibility of sublicensing, including under an open license (LGPL, BSD, MIT, etc.).

7.1.2. it will make all reasonable efforts to ensure the stable operation of the Platform, its gradual improvement, and correction of errors in the Platform's operation; however, the Platform is provided to the User on an "as is" basis. This means that the Operator:

— does not guarantee the absence of errors in the Platform's operation;

— is not responsible for the uninterrupted operation of the Platform and its compatibility with the software and technical means of the User and other persons;

— is not responsible for causing any losses that have arisen or may arise in connection with or during the use of the Platform;

— is not responsible for non-performance or improper performance of its obligations due to failures in telecommunications and energy networks, actions of malicious software, as well as dishonest actions of third parties aimed at unauthorized access and/or disabling the Operator's software and/or hardware complex.

7.1.3. The Operator guarantees the User the operability of the Platform provided that the User uses current versions of operating systems and web browsers to access it.

7.2. The Operator has the right to:

7.2.1. suspend access to the Platform for the time necessary to carry out scheduled preventive and restoration work on the equipment without prior notice to the User.

7.2.2. by means of calls, sending SMS messages and e-mail messages, contact the User in order to check the quality of the Platform's operation and communicate information critical to the User, and the User, by using the Platform, gives their consent to these actions.

7.2.3. in order to avoid cases of fraud and other illegal actions, the Operator reserves the right to request from the User supporting documents to verify the data provided by them (if such data is provided by the User), which the User is obliged to provide to the Operator within 24 (twenty-four) hours from the moment of the request. During such verification, the Operator has the right to restrict the User's access to the Platform.

7.2.4. restrict access to the Platform (including the API) and/or block the User's Account in full or in part (including by blocking access to the Platform via the IP address from which the registration of this User was carried out or from which the largest number of visits to the Platform's website by this User was made), as well as refuse to accept an Order, suspend execution of an already accepted Order, cancel the Order, freeze/forfeit the Balance, bonuses and/or rewards under the affiliate program, if the Operator identifies or reasonably suspects one or more of the following circumstances (including an attempt to commit them):

— the User initiating a chargeback, dispute or payment cancellation in the payment system/bank (including in the absence of prior settlement with the Operator) or other actions aimed at an unjustified refund;

— fraud, use of counterfeit/other persons'/unauthorized payment instruments, attempts to pay using questionable sources of funds or other signs of fraud;

— abuse of the affiliate program, including inflating referrals, creating multiple Accounts, self-referral schemes, using technical means to distort statistics, as well as other actions aimed at unjustified receipt of remuneration;

— rudeness, threats, insults, aggressive behavior towards the support service and/or representatives of the Operator;

— attempts of unauthorized access to the Platform, third-party Accounts, the Operator's and/or third parties' infrastructure, exploitation of vulnerabilities, automated password/key brute-forcing, parsing, DDoS attacks and other actions violating the security and stability of the Platform.

7.2.5. These measures may be applied immediately, including without prior notice to the User, if, in the Operator's assessment, this is necessary to prevent losses, ensure security, comply with legal requirements, protect the Platform, the Operator or third parties.

7.2.6. The consequences of applying measures (including termination of access to the Account, cancellation of Orders, forfeiture of the Balance/bonuses/rewards) are determined by this Agreement and the User Documentation. At the same time, the Operator has the right not to provide Services and not to accept new Orders until the violations are eliminated and/or inspections are completed.

7.2.7. The User agrees that the existence of a dispute/chargeback and/or signs of fraudulent actions is a material breach of the terms of use of the Platform and may entail blocking of the Account and other measures specified above, to the extent permitted by the legislation of the Russian Federation.

7.3. The Operator reserves the right, in the event of the User's non-use of the Platform for 12 (twelve) consecutive calendar months, to terminate this Agreement unilaterally out of court and delete the User's Account with all its Registration Data unilaterally without any notice, as well as without any compensation or reimbursement.

7.4. The Operator reserves the right to establish any rules, limits and restrictions (technical, legal, organizational or other) on the use of the Platform and may change them at its discretion, without prior notice to the User. In cases where this is not prohibited by law, these rules, limits and restrictions may be different for different categories of Users.

7.5. The Operator undertakes to ensure the confidentiality and safety of all data received from the User, except in cases where such disclosure occurred for reasons beyond the Operator's control, as well as except for cases provided for by law or expressly provided for by a transaction, agreement, contract with the User. The confidentiality of User data is ensured under the terms defined by the Privacy Policy.

8. GENERAL RIGHTS AND OBLIGATIONS OF THE USER, WARRANTIES

8.1. The User guarantees that:

8.1.1. They have the legal capacity and capacity to enter into this Agreement, which has binding legal force, on their own behalf, or on behalf of another natural person.

8.1.2. All information provided by the User to the Operator in connection with the acceptance (acceptance) and execution of this Agreement is accurate. The User has not concealed circumstances that, if discovered, could negatively affect the Operator's decision concerning the validity of this Agreement and its execution.

8.1.3. Acceptance (acceptance) of this Agreement does not violate any rights and obligations of the User towards third parties.

8.1.4. They do not participate in and are not connected in any way with any transaction or other obligation in respect of which they are in a situation of non-fulfillment of their obligations, or are obliged to fulfill their obligations early, or participation in which may negatively affect the User's ability to fulfill their obligations under this Agreement, of which the Operator has not been informed by the User.

8.1.5. By using the Platform, the User acts prudently and in good faith and does not intend to cause damage to third parties in any way.

8.2. User's rights:

8.2.1. The User has the right to use the Platform in ways not prohibited by this Agreement and applicable international and Russian law, in accordance with its purpose and within its functionality.

8.2.2. In the event of technical problems in the Platform's operation, as well as in the event that the User receives messages from email addresses containing the Operator's domain name that are unauthorized advertising mailings, or containing materials prohibited by this Agreement, including threats or files suspected of containing viruses, as well as if the User discovers facts giving reason to believe that their access to the Platform has been used by someone unauthorized, the User has the right to contact the Operator to clarify the situation and take necessary measures.

8.2.3. The User has the right to contact technical support on the issues specified in this Agreement regarding the Platform.

8.2.4. The User has the right to ensure the safety of their personal data, to the extent that it depends on the Operator in accordance with applicable international and Russian law.

8.3. User's obligations:

8.3.1. When using the Platform, the User undertakes not to violate the intellectual rights of the Operator and other third parties.

8.3.2. The User is responsible for storing the login and password for the Account and the web service used for authorization, out of the reach of third parties, and for changing them in a timely manner in case of loss or other necessity.

8.3.3. The User is responsible to the Operator for providing accurate and up-to-date contact and registration information about themselves when using the Platform. In the event of changes to such data, the User is obliged to notify the Operator thereof by independently changing their data.

8.3.4. The User agrees never and under no circumstances to use the Platform to carry out actions prohibited or restricted by international and Russian law.

8.3.5. The User is obliged not to damage the Platform and its components during its use, as well as the technical and software means, backbone machines of the Operator or other persons ensuring the functioning of the Platform, including by sending numerous requests to their IP addresses causing a DDoS attack and a "denial of service" error or carrying out "parsing" operations.

9. LIABILITY, LIMITATION OF LIABILITY

9.1. The Operator shall under no circumstances be liable for harm caused to the User during the use of this Platform, including for the User's attempts to use the Platform instead of professional or specialized software, use of the Platform in emergency situations, getting into an unfavorable situation as a result of using the Platform, for any indirect, incidental, unintentional damage, including lost profits or lost data, harm to honor, dignity or business reputation caused in connection with the use of the Platform, Content or other materials to which the User or other persons have gained access through the Platform.

9.2. The Operator is not responsible for the User's loss of the ability to access their Account (loss of login and/or password, including from third-party services).

9.3. The Operator is not responsible for the User's lack of Internet access, for the quality of services of communication providers, for the stability of the connection and the availability of certain data transfer protocols.

9.4. The Operator is not responsible for the termination of the User's access to the Platform for a reason not related to the Operator's fault.

9.5. The Operator is not responsible for the fact of the User's transmission of information via the Platform through unprotected data transmission channels on the Internet and for the safety of information during its transmission.

9.6. The User agrees to indemnify the Operator for any losses incurred by the Operator in connection with the User's use of the Platform in violation of this Agreement and the rights (including intellectual, informational, etc.) of third parties.

9.7. The User acknowledges and agrees that the IP address of the User's Device is recorded by the Operator's technical means, and in the event of illegal actions, including actions violating the intellectual rights of third parties, the owner of the device determined by the Operator's technical means by the ownership of the IP address is recognized as responsible for these illegal actions.

9.8. The Platform may contain links to other Internet resources. The User hereby agrees that the Operator is not responsible for the availability of these resources and for the information posted on them, as well as for any consequences related to the use of these resources.

9.9. Under any circumstances, the Operator's liability is imposed on it only if there is fault in its actions/inactions and such liability is limited to the amount of 100 (one hundred) rubles and cannot exceed this amount.

9.10. In other cases, for non-fulfillment or improper fulfillment of obligations under this Agreement, the Parties are liable as provided for by the civil legislation of the Russian Federation.

10. FORCE MAJEURE

10.1. A Party is released from liability for partial or complete non-fulfillment of obligations under this Agreement if it proves that proper fulfillment was impossible due to force majeure, that is, extraordinary, unforeseen and unpreventable circumstances that arose during the implementation of obligations under this Agreement, which could not be reasonably expected at the time of its conclusion, or avoided or overcome, and also beyond the control of the Parties to this Agreement.

10.2. Force majeure circumstances include, in particular: military actions (declared or actual war), civil unrest, mass diseases (epidemics, pandemics, etc.), strikes, blockades, natural disasters (earthquake, flood, hurricane, etc.), fire, terrorist acts, sabotage, transport restrictions, prohibitive measures by states, prohibition of trade transactions, including with individual countries, due to the adoption of international sanctions, as well as disconnection of data centers located on the territory of the Russian Federation from the global Internet and blocking of servers or connections by supervisory authorities.

10.3. Force majeure circumstances do not include, in particular, entrepreneurial risks, such as breach of obligations by the debtor's counterparties, the debtor's lack of necessary funds, as well as financial and economic crisis, changes in exchange rates, devaluation of the national currency, criminal actions of unidentified persons.

10.4. Upon the occurrence of force majeure circumstances specified in this chapter, each Party must promptly notify the other Party thereof in writing, including by sending a message to an email address or messenger. The notice must contain data on the nature of the circumstances, as well as official documents certifying the existence of these circumstances and, if possible, providing an assessment of their impact on the Party's ability to fulfill its obligations under this Agreement.

10.5. In cases of force majeure circumstances provided for in this chapter, the deadline for the Party to fulfill its obligations under this Agreement is postponed proportionally to the duration of these circumstances and their consequences, if such a change in deadlines is possible and/or appropriate.

10.6. If changing the deadlines for the Party to fulfill its obligations under this Agreement is impossible and/or inappropriate, or the force majeure circumstances and their consequences continue for more than 2 (two) months, then the Party has the right to refuse to perform this Agreement, citing the impossibility of fulfilling obligations under the Agreement due to force majeure circumstances, if additional negotiations to identify acceptable alternative ways of executing this Agreement have not led to a positive result. The initiating Party notifies the other Party of the refusal to perform obligations under the Agreement within a reasonable time.

10.7. In the event of a Party's refusal to perform this Agreement citing the impossibility of its execution due to force majeure circumstances, neither Party shall have the right to demand from the other Party compensation for possible or actual losses.

11. DISPUTE RESOLUTION AND CLAIM SATISFACTION

11.1. All disputes and claims are settled on the basis of the provisions of this Agreement, and in case of their non-settlement – in the manner prescribed by applicable law.

11.2. Claims, complaints and appeals of Users and other persons arising in connection with this Agreement, related to the content posted on the Platform (including statements of violation of rights), are accepted and considered by the Operator in the manner determined by the Regulations for the consideration of claims, complaints and refunds;

11.3. The User and the Operator agree that if it is impossible to resolve disputes arising in connection with this Agreement through negotiations, such disputes shall be resolved by the parties in court at the location of the Operator.

12. TERM OF THE AGREEMENT AND ITS TERMINATION

12.1. This Agreement is concluded between the Parties for an indefinite period.

12.2. Deletion by the User of their Account from the Platform is considered a refusal to use the Platform and termination of this Agreement unilaterally out of court on the initiative of the User from the moment of deletion of the Account.

12.3. To delete the User's registration data and their Account, the User must use the appropriate functionality of the Platform or contact the Operator with a request at the email address specified in this Agreement or on the Platform's website.

12.4. Deletion by the Operator of the User's Account from the Platform due to the User's non-use of the Platform for 12 (twelve) consecutive calendar months is considered a refusal to provide the Platform and termination of this Agreement unilaterally out of court on the initiative of the Operator from the moment of deletion of the Account.

13. AGREEMENT BETWEEN PARTICIPANTS OF ELECTRONIC INTERACTION

13.1. The rules set forth in this section are an agreement between the Parties to this Agreement, as between participants (parties) of electronic interaction, in accordance with Article 6 of Federal Law No. 63-FZ of 06.04.2011 "On Electronic Signatures", establishing cases of recognition of electronic documents (including primary accounting documents) signed with a simple electronic signature as equivalent to documents on paper signed with a handwritten signature.

13.2. From the moment of conclusion of this Agreement, the Parties may exchange any electronic documents and electronic messages, and, accordingly, conclude agreements, agreements, make transactions and carry out unilateral actions, signing them with a simple electronic signature in the manner established by this section. In particular, the Parties have access to signing with a simple electronic signature of such documents as consent to the processing of personal data, withdrawal of consent to the processing of personal data, consent to receive advertising mailings, withdrawal of consent to receive advertising mailings and other documents.

13.3. Information in electronic form in the form of an electronic document or electronic message sent by one of the Parties to the other Party has legal force only if it is either sent to the corresponding email address of the receiving Party from the email address of the sending Party specified in this Agreement or during Registration on the Platform, or sent to the other Party via a messenger.

13.4. The Parties agree to consider the presence of relevant records in the information systems of email operators, messengers, or the Platform as confirmation of the fact of sending or receiving information. The Parties also agree to consider screenshots from devices from which access to such information systems is possible as reliable evidence of the existence of such records.

13.5. For the purposes of this Agreement and any other transaction between the Parties, information in electronic form sent by one Party from its email address to the email address of the other Party is considered signed with a simple electronic signature in the form of an email address (login) contained in the electronic message itself, the simple electronic signature key (password) is applied in accordance with the rules established by the email service operator, and the electronic message contains information indicating the Party on whose behalf the electronic message was sent.

13.6. For the purposes of this Agreement and any other transaction between the Parties, information in electronic form sent by one Party to the other Party via a messenger is considered signed with a simple electronic signature in the form of the identifier of the sending Party in the messenger, which is contained in the electronic message itself, the simple electronic signature key (password) is applied in accordance with the rules established by the messenger operator, and the electronic message contains information indicating the Party on whose behalf the electronic message was sent.

13.7. Information in electronic form signed with a simple electronic signature of the Party sending it is recognized by the Parties as an electronic document equivalent to a document on paper signed with the handwritten signature of the relevant Party.

13.8. All documents, notices and messages sent by the Parties to each other in accordance with this section are recognized as official correspondence both within the framework of this Agreement and any other transaction between the Parties, and have the force of a legally significant written document. Messages originating from the relevant email address, messenger identifier or phone number, from a collaboration software account, are considered messages originating from the relevant Party to this Agreement. Scanned copies of documents signed by the Parties (agreements, additional agreements, appendices, acts, notices, claims and other documents) are equivalent to paper documents with the personal signatures of the Parties.

13.9. Each of the Parties undertakes to maintain the confidentiality of the simple electronic signature key in the form of the login and password for the information system of the email service operator or messenger. In the event of unauthorized access to the specified login and password, their loss or disclosure to third parties, the Party is obliged to immediately inform the other Party thereof and take measures to restore access and/or replace the login and password.

13.10. The use of a simple electronic signature for signing primary accounting documents in electronic form is permitted until the adoption of the relevant federal accounting standard, which will establish the types of electronic signatures used for signing accounting documents, in execution of paragraph 4 of part 3 of Article 21 of Federal Law No. 402-FZ of 06.12.2011 "On Accounting". If the relevant accounting standard prohibits the use of a simple electronic signature for signing primary accounting documents in electronic form, this section of the Agreement ceases to be effective in the part concerning signing primary accounting documents without terminating the Agreement as a whole.

13.11. This Agreement, acts, notices, claims, other documents and electronic messages sent by the Parties to each other may contain links to information resources on the Internet (websites, website pages, etc.). The Party is obliged to inform the other Party of the impossibility of following the link received from it, the occurrence of an error, the absence of the necessary information or its inconsistency with the previously agreed information when following the received link within 3 (three) days from the moment of receiving the link, otherwise the Party that sent the link has the right to consider that the other Party gained access to the information provided by the Party that sent the link after following such link and has no objections to this fact.

13.12. The User's contact details for the purposes of information interaction with the Operator are the data specified by them during Registration, in the Personal Account or when placing an Order.

14. ADDITIONAL TERMS

14.1. The current version of this Agreement is posted on the Internet on the Platform's website at: https://mix-smm.ru/rules.

14.2. The Operator reserves the right to unilaterally and without prior notice to Users change the terms of the Agreement, posting the final version of the Agreement on the Platform's website at the above address 10 (ten) days before the changes come into force. The provisions of the new version of the Agreement become binding on all previously registered Users of the Platform from the date it comes into force.

14.3. Assignment of rights (claims) under this Agreement is carried out by written agreement of the Parties or by virtue of legal succession on the basis of law.

14.4. This Agreement, in its meaning and content, is an agreement on the provision of a simple (non-exclusive) license to use the Platform as software, concluded in a simplified manner by acceding to the Agreement as a whole.

14.5. The legislation to be applied (applicable law) to this Agreement is the legislation of the Russian Federation.

14.6. The place of performance of this Agreement is the place indicated on the first page of this Agreement.

OPERATOR'S DETAILS

Kolganov Pavel Aleksandrovich

(self-employed)

INN: 710402814358

Address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54.

Email: maxpanel@mail.ru

(services for promotion and support of the User's presence on the Internet)

Russia, Tula

July 1, 2026

The Operator – Kolganov Pavel Aleksandrovich, who is a payer of the professional income tax (self-employed), INN 710402814358, address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54, by publishing or sending this offer, invites the User of the "MIX-SMM.RU" Platform, registered or registering as a User, as defined below, who has expressed agreement with the terms set forth in this offer in the manner specified therein, to conclude an agreement on the terms set out in the offer (hereinafter – the Agreement).

By virtue of Article 438 of the Civil Code of the Russian Federation, the Agreement is concluded in a simplified manner by acceptance of this offer by expressing consent using the technical means of the Platform as a result of performing the following sequential actions:

- familiarization with the terms of this Offer;

- entering their data in the registration window or order form (including using the "Quick Order" option) followed by clicking the "Agree", "Accept", "Pay", "Order", "Submit", "Register" button or the equivalent.

By actually using the Platform, the User expresses their consent to these terms. If the User does not agree with any of the terms, they must cease using the Platform.

1. TERMS AND DEFINITIONS

1.1. The following terms for the purposes of the Agreement shall have the following meanings:

"Acceptance" – the User's full and unconditional acceptance of the terms of the Offer by performing the actions specified in the Offer.

"Balance" – the amount of funds deposited by the User to the Contractor's settlement account as an advance payment for future Orders.

"Quick Order" – a simplified method of placing an Order provided by the Platform's functionality, allowing its creation without mandatory Registration and/or Authorization, with the User specifying the minimum necessary data for its placement and payment.

"Order" – a request placed by the User for the provision of Services indicating parameters (link, quantity, type of service, additional options and other data), paid (or subject to payment).

"Customer" – a User who is placing or intends to place an Order.

"Service Catalog" (also referred to as the "Catalog") – https://mix-smm.ru/services – the complete list of SMM services, including their name, description, cost, limits and restrictions, available for Order on the Platform.

"Platform" – the Internet resource "MIX-SMM.RU", designed for automated placement by the User of orders for SMM services and management of such orders, access to which is provided by the Operator to Users at the addresses: https://mix-smm.ru (main domain), https://mix-smm.ru/en (English version), https://guide.mix-smm.ru/ (backup URL).

"Payment Service" – a third party (payment acceptance operator, payment aggregator, payment organization and/or owner of the payment web interface) engaged by the Operator to ensure the acceptance and processing of User payments when paying for Services and replenishing the Balance on the Platform.

"Applicable Law" – the legislation of the Russian Federation. In certain cases, applicable law may mean the legislation of the country in which the User resides or of which they are a resident, if such legislation establishes the priority of its norms over the rules of this document.

"Resource" – a specific page, profile, channel, group, chat, publication (post), video, story or other object on a third-party Internet platform (including messengers and social networks such as Telegram, VKontakte, YouTube, Instagram, etc.), in respect of which the User requests the provision of Services by specifying a link (URL) and/or other identifiers in the Order parameters.

"SMM Services" – information-technical and marketing services (services) provided by the Operator through the Platform for the promotion and support of the User's presence on the Internet on specific Resources belonging to the User or another person on whose behalf the User is acting, including pages in social networks, messengers and other digital platforms, including the launch and execution of User requests aimed at generating/increasing audience reach and engagement metrics (e.g., views, reactions, subscriptions/subscribers, comments, reposts), as well as related automation services (including auto-services), web traffic and other digital actions/results specified in the Platform's catalog.

1.2. All other terms and definitions found in the text of the Agreement are interpreted by the Parties in accordance with the User Agreement, the legislation of the Russian Federation, current recommendations (RFC) of international standardization bodies on the Internet and the usual rules of interpretation of relevant terms established on the Internet.

1.3. The terms and definitions used in this Agreement may be used in both singular and plural depending on the context, and the spelling of terms may be used with both capital and lowercase letters.

1.4. The headings (articles) titles, as well as the structure of the Agreement, are intended solely for the convenience of using the text of the Agreement and have no literal legal significance.

2. SUBJECT OF THE AGREEMENT

2.1. This Agreement formalizes the legal relations arising between the Operator and the User in connection with the provision of SMM Services to the User. By accepting this Offer, the User concludes with the Operator a paid services agreement, under which the Operator (Contractor) provides the User (Customer) with SMM services (hereinafter also referred to as the Services) on a paid basis, and the User undertakes to pay for them in the manner provided for by the Agreement.

2.2. The full list of services is specified by the Operator in the Service Catalog. The types and parameters of Services available for order in respect of a specific Resource are determined, inter alia, by the technical capabilities and settings of the relevant platform and/or the Resource itself (e.g., the ability to leave reactions, comments, receive views, subscriptions, etc.), as well as by the terms of the selected Service on the Platform.

2.3. The scope of services, term, cost and other material terms of the Service Agreement are determined at the moment the User creates the Order. The terms of the Order are deemed agreed upon by the Parties at the moment the User pays for the selected scope of Services and at the moment the Operator accepts the paid Services for execution.

2.4. This Agreement is a framework agreement. Each Order for a Service under the Agreement is a separate transaction concluded on the terms set forth in this Agreement.

3. PROCEDURE FOR PLACING AN ORDER

3.1. Placing an Order for Services on the Platform is carried out depending on the available functionality:

a) through the User's Account after Authorization;

b) by placing a Quick Order without Registration/Authorization.

3.2. In cases where this is provided for by the Platform's functionality and/or security requirements, placing an Order is also permitted only after the User has passed Verification (including phone number confirmation or by other means provided by the Platform).

3.3. The User places an Order using the technical means and functional capabilities of the Platform through the Personal Account on the Platform's website, via API (API order) or via Telegram contact (for resources with age-restricted content).

3.4. Without prior Registration and creation of a Personal Account, the User may use the "Quick Order" option. When placing a Quick Order, the User specifies the Order parameters and contact details for sending information about the Order (e.g., email address). After successful payment of the Order, the Operator sends a notification about the Order to the specified email address, including, if technically possible, a link to track the status of the relevant Order.

3.5. When placing a Quick Order, an Account is automatically created and linked to the User's email address. Subsequently, the User has the right to restore access to such an Account and set a password using the access recovery functionality posted on the Platform at: https://mix-smm.ru/resetpassword, subject to confirmation of ownership of the specified email address.

3.6. The Operator has the right to record technical data of the Order placement (in particular, IP address, date and time, technical session/payment identifiers) for the purposes of executing the Agreement, ensuring security and preventing abuse.

3.7. Information about the Order may be provided to the User by sending notifications to the specified contact details and/or by providing access via a unique link/code (if such functionality is implemented).

3.8. The following types of Orders are available in the Platform's Personal Account:

— "Regular Order" — the User placing an Order for a Service through the Platform interface in the Personal Account (manually), by selecting a Service from the catalog, specifying a link (URL) and other parameters, confirming and paying for the Order.

— "Mass Order" — the User placing two or more Orders (or several Order items) simultaneously through a specialized Platform interface for batch input (as a list) and/or automated launch of serial runs (including with intervals/repeats, if such function is available), followed by confirmation and payment on the Platform's terms.

3.9. An API order is placed by the User by sending requests to the Platform's API (e.g., via POST https://mix-smm.ru/api/v2) using a valid API key and specifying the Order parameters in the API format. An API Order has legally and functionally the same force as an Order placed through the Platform interface and is carried out in accordance with the API Usage Rules, and in matters not regulated by the Rules – under the terms of this Agreement and the User Documentation.

3.10. After determining all the parameters of the Order, the User confirms the placement of the Order by means of the Platform interface (by the placement button/command), including via the "Order", "Run", "Pay" button or the equivalent.

3.11. From the moment of confirmation and payment, the Order is deemed accepted for execution, unless the Platform has reported an error (e.g., incorrect link, non-compliance with minimum limits, insufficient funds, etc.).

3.12. When placing an Order, the User, by the very fact of placing it, confirms that they have read the User Documentation and have provided the Operator with all necessary and correct information for the execution of the Order.

3.13. The Order is deemed accepted by the Operator from the moment it is paid by the User. Prior to registration and payment, the Order is not binding on the Operator and does not have any other legal consequences.

4. RULES FOR THE PROVISION OF SERVICES, LIMITS AND RESTRICTIONS

4.1. The User is obliged, before placing an Order and throughout the entire period of its execution, to ensure the technical possibility of providing Services in respect of the selected Resource, including the Resource's compliance with the requirements of the selected Service and the availability of the Resource for performing necessary interactions. In particular, the User is obliged to ensure that:

4.1.1. The Resource is accessible via the specified link (URL) and the link is current, correct and leads directly to the intended object (page/profile/channel/publication/video, etc.).

4.1.2. The confidentiality, privacy and access settings allow the execution of the Service: the Resource is not closed/hidden/unavailable (if the selected Service requires public access), does not require special access rights, invitation-only subscription, passing a captcha/identity verification, or other restrictions preventing execution.

4.1.3. The necessary interaction functions are enabled and available on the Resource in accordance with the selected Service (e.g.: comments are allowed, reactions are enabled and the allowed set of reactions is selected, content viewing is available, reposts/forwarding are allowed, the view/reaction counter is displayed, etc.).

4.1.4. If the Service relates to a specific publication/material, the relevant publication exists, is posted and available (not deleted, not hidden, not moved to archive/drafts, not access-restricted) during the Order execution period.

4.1.5. On the User's side and/or the Resource administrators' side, no settings, blocks, restrictions or filters are enabled that prevent the provision of Services (e.g.: strict moderation, prohibition of external reactions/comments, restrictions on subscriptions, anti-spam filters, regional/age restrictions, etc.), if such restrictions make the execution of the Service impossible or significantly hinder it.

4.2. The User undertakes not to change critical parameters of the Resource (link, availability, privacy settings, enabled comments/reactions, etc.) if such changes may affect the execution of the Order, or assumes the risks of the consequences of such changes.

4.3. If, due to the Resource settings, its unavailability, deletion/change of the link, platform restrictions or other circumstances on the User's/Resource's side, the provision of Services becomes impossible or is performed incorrectly, the Service is deemed to have been duly provided by the Operator, since in this case there is no fault on the part of the Operator.

4.4. The User is prohibited from placing Orders and using the Platform to promote (provide Services in respect of) Resources that contain, distribute, promote, advertise, display or are otherwise associated with the following content/activity (including links, "mirrors", redirects and related pages):

4.4.1. materials of a political nature (including political campaigning/propaganda), if such promotion may violate applicable law and/or the rules of the relevant platform;

4.4.2. propaganda of war, calls for violence, incitement of hatred or enmity, discrimination on any grounds;

4.4.3. extremist materials, terrorism, materials of organizations recognized as banned/undesirable in the Russian Federation, as well as other materials falling under the signs of extremism;

4.4.4. narcotic drugs, psychotropic substances, precursors, as well as their propaganda/sale/manufacture;

4.4.5. weapons of any kind, ammunition and components (including offers for purchase/sale), including if such distribution violates legal requirements;

4.4.6. gambling, casinos, sports betting, bookmaking services and other forms of gambling, except in cases where the relevant activity and advertising are expressly permitted by the legislation of the Russian Federation and the platform's rules, and the User has the necessary permits/licenses;

4.4.7. escort services, prostitution, sexual services and other materials of a sexual nature related to the provision of intimate services;

4.4.8. pornography and other "18+" materials, including erotic content, in the absence of mandatory labeling, access restrictions and/or in violation of legislation/platform rules;

4.4.9. financial pyramids, get-rich-quick schemes, misleading investment offers and other fraudulent financial schemes;

4.4.10. forged documents, details, means of identification, bank cards, wallets, accounts, SIM cards, other payment instruments, as well as services for their manufacture/sale/purchase/rental;

4.4.11. money laundering (legalization) of proceeds from crime, illegal payment transactions, concealment of the origin of funds, and other actions aimed at violating financial control requirements;

4.4.12. distribution of malicious software, viruses, Trojans, spyware, as well as materials/instructions capable of causing damage to equipment, networks or data of third parties;

4.4.13. hacking, spam, phishing, password brute-forcing, DDoS attacks, exploitation of vulnerabilities, sale of databases, and other illegal actions on the Internet;

4.4.14. malicious content, fraudulent resources, resources that mislead users (scam), including imitation of brands/services and other forms of deception;

4.4.15. anabolic steroids and other prohibited substances, potent substances, as well as offers for their purchase/distribution in violation of the law;

4.4.16. calls for illegal actions directed, inter alia, against the foundations of the state and morality, violence, cruelty, overthrow or discrediting of the authorities, self-destruction, as well as content encouraging harm to oneself or third parties;

4.4.17. sale of any goods and services, or propaganda of activities in violation of the legislation of the Russian Federation (including without the necessary licenses/permits, circumventing restrictions and prohibitions).

4.5. When ordering Services involving text accompaniment (comments, reviews, complaints), the User bears full responsibility for the content of the text. It is not allowed to include profanity, insults, slander, dissemination of deliberately false information or information prohibited or restricted by the legislation of the Russian Federation, including the dissemination of personal information, commercial or other legally protected secrets, information with age restrictions, etc.

4.6. The Operator has the right, at its discretion, to refuse to execute an Order, suspend execution, cancel the Order and/or restrict the User's access to the Platform if the Resource and/or Order, in the Operator's opinion, violates the legislation of the Russian Federation, the rules of the relevant platform or the Platform's rules, as well as any other content that the Operator reasonably considers illegal, prohibited or creating risks for the Platform, the Operator or third parties.

5. PROCEDURE FOR ORDER EXECUTION

5.1. The Operator has the right to engage third parties (co-executors) to execute the Agreement (fulfill Orders) without coordination with the User.

5.2. The User is responsible for the content and accuracy of the information provided by them to the Operator when placing the Order, including the correctness of the link to the Resource (URL), the availability of the Resource's content for views, the availability of certain types of reactions, etc. Otherwise, if the Operator's Services may be provided improperly due to the User providing inaccurate information or the Resource settings not matching, its content being unavailable, then such services are deemed to have been duly provided, and the User is not entitled to make any claims or demands against the Operator.

5.3. The Order, subject to its proper payment, is executed within the period specified in the Service Catalog, the Service card and/or in the parameters of the specific Order (including the expected (estimated) period displayed by the Platform).

5.4. If approximate periods or ranges are specified on the Platform for a specific Service, the User agrees that such periods are indicative and may depend on technical factors and features of the operation of the relevant platform (social network, messenger, website) to which the Order is directed.

5.5. Information on the progress of the Order and its statuses is displayed in the Personal Account or available via API status methods.

5.6. The Service for the relevant Order is deemed rendered at the moment of its full execution, that is, when the Order reaches the status "Completed" or another similar status meaning full execution in the Personal Account and/or via API.

5.7. If the selected Service is executed automatically (auto-service) and technically does not provide for suspension or cancellation after the start (including due to the specifics of the technological process and/or interaction with third-party platforms), such Service for the purposes of recording the fact of provision and the impossibility of stopping the process is deemed rendered from the moment the Order is launched into operation (assignment of the status "In progress" or another status meaning the start of execution), since stopping the process after launch is impossible.

5.8. The Operator has the right not to provide or suspend the provision of Services if the User, when placing the Order, violated Section 4 of the Agreement.

5.9. The day of completion of the service provision is considered the last day of the period of its provision. In the event of termination of the provision of Services due to the User's violation of this Agreement, the User Agreement and/or Appendices, the Service is deemed rendered in full on the day of termination of its provision on the grounds provided for by the said documents.

5.10. The Service is deemed duly rendered if, within three days after the day of completion of the Service provision, no written reasoned objections regarding the quality of the Services have been received from the User. Signing of an acceptance certificate is not required.

5.11. Claims regarding the quality of Services are sent and considered by the Operator in accordance with the Regulations for the consideration of claims, complaints and refunds.

6. COST OF SERVICES AND PAYMENT PROCEDURE

6.1. The price of Services is determined by the Operator in the Catalog and includes reimbursement of the Operator's costs, as well as all applicable taxes and fees.

6.2. The cost of the Order (set of Services) is determined at the moment the Order is accepted for execution. By paying for the Order, the User confirms their agreement with its amount and payment procedure.

6.3. The remuneration does not include commissions of banks and payment services charged when making the payment.

6.4. The User pays for the Services by making a prepayment (advance) to the Contractor's settlement account (Balance replenishment). Payment for Services is made by the Operator crediting the received funds against payment for Services at the moment the Order is accepted for execution.

6.5. In case of insufficient Balance to pay for the Services, or if the User has an outstanding debt to the Operator, the Order is not accepted for execution. Partial payment for the Order is not provided. The provision of services begins after the receipt of funds to the Balance in an amount not less than the Order amount, which corresponds to Article 328 of the Civil Code of the Russian Federation.

6.6. Balance replenishment is carried out by the User in one of the following ways:

1) using a Mastercard, Visa, MIR bank card or electronic money with the Operator engaging a payment service (Cardlink, Heleket, YooMoney, etc.) to accept payment and organize a secure payment channel. The payment process and transmitted data are certified and protected according to the PCI DSS payment card industry data security standard. Payment is made via the Internet in accordance with the rules of the Mastercard, Visa, MIR payment systems on the principles of confidentiality and security of payment, for which the payment service uses the most modern methods of verification, encryption and data transmission via closed communication channels. Entry of bank card data is carried out on the secure payment page of the payment service. The fact of payment is confirmed by the User receiving an electronic receipt at the email address they specified when filling out the Order form.

2) manual transfer to the Operator's card connected to the "Svoye Delo" program (Sberbank PJSC), as well as other manual methods specified on the Platform. In such cases, funds are credited to the Balance after verification and confirmation of receipt of the payment.

6.7. The information provided by the User about the bank card (bank card number, security code) is not available to the Operator, is confidential and is not subject to disclosure. Bank card data is transmitted to the payment service only in encrypted form and is not stored either on the Operator's server or on the Payment Service's server. Instead of bank card data, a Token is stored on the payment service's server, which allows identifying the bank card by the bank that issued it.

6.8. The Operator does not control the technical serviceability of the Payment Service or the availability of the bank's services. For this reason, if payment cannot be made and/or any other difficulties related to payment arise, all claims and complaints must be addressed to the Payment Service itself or the bank.

6.9. In confirmation of payment, the User may be sent an electronic receipt and/or a payment notification in the manner and to the extent provided for by the relevant payment service and applicable law. As a rule, the receipt and notification are sent to the email address specified by the User in the Account and/or when making the payment (depending on the payment method).

6.10. The currency of the price of this Agreement is the ruble (RUB), the currency of fulfillment of the obligation to pay the remuneration is the ruble (RUB).

6.11. The Operator has the right to provide the User with bonus accruals (e.g., bonus for a review) to the Balance on the terms specified on the Platform. Such accruals are not payment by payment card and may be made manually and/or automatically within the Platform's functionality.

6.12. Payment for services using Bonuses and Promo codes is allowed. The procedure for their accrual and use is established in the Rules for participation in the affiliate program.

6.13. Refunds are made in accordance with the Regulations for the consideration of claims, complaints and refunds.

6.14. The provisions of Article 317.1 of the Civil Code of the Russian Federation do not apply to the relations of the Parties.

7. GUARANTEES AND REPRESENTATIONS

7.1. The Parties guarantee to each other that they have the necessary legal capacity and capacity to carry out their activities, conclude and execute this Agreement.

7.2. All information provided by the Parties to each other in connection with the conclusion of this Agreement is accurate. The Parties have not concealed from each other circumstances that, if discovered, could negatively affect the decision of each of the Parties regarding the conclusion of this Agreement.

7.3. Neither Party participates in or is in any way connected with any transaction or other obligation in respect of which it is in a situation of non-fulfillment of its obligations, or is obliged to fulfill its obligations early, or participation in which may negatively affect the Party's ability to fulfill its obligations under this Agreement, of which the other Party has not been informed.

7.4. The User guarantees and represents the following:

7.4.1. They will never and under no circumstances use the Platform for the purpose of carrying out actions prohibited or restricted by applicable law.

7.4.2. All information and materials that the User transmits or specifies when using the Platform and placing Orders (including, but not limited to: links (URL) to Resources, identifiers, names, as well as the content of the Resource in respect of which the Services are provided: descriptions, texts of comments, messages, keywords, images, logos, names, texts, visual elements) belong to the User or are used by them on legal grounds, do not contradict the legislation of the Russian Federation and the requirements of this Agreement. The User guarantees that the use of such information and materials within the Platform and for the execution of Orders does not violate the rights and legitimate interests of third parties, including copyright, related rights, patent rights, trademark rights, commercial designations, image rights, as well as other intellectual property rights and information rights.

7.4.3. The User declares and guarantees that they use the Platform for lawful purposes, will act reasonably and in good faith, and pursue a genuine business purpose consistent with the terms of this Offer. The User guarantees that they do not intend to deceive other users or intentionally fail to fulfill their obligations to third parties.

7.4.4. The User is aware that violation of these guarantees and representations may entail liability provided for by this Offer and applicable law.

7.4.5. The User gives their unequivocal and irrevocable consent to the Operator's assignment of rights and obligations under this Agreement to third parties.

8. LIABILITY

8.1. The User bears full responsibility for any claims of third parties related to the violation of their rights in the process of concluding and executing this Agreement, including in connection with the unlawful transmission of information, violation of intellectual property rights or otherwise in connection with the use of the Platform.

8.2. In the event of claims being made against the Operator by third parties related to the User's materials, information and/or the Resource specified by the User, the User undertakes to settle such claims independently and compensate the Operator for losses incurred.

8.3. The User independently bears responsibility for any losses caused to third parties as a result of the execution of this Agreement, except in cases where such losses are caused by the deliberate culpable actions of the Operator.

8.4. The Parties are not liable for the consequences associated with the provision by the other Party of information and documents that are not true.

8.5. The Operator is not liable for full or partial non-fulfillment or improper fulfillment of an Order if such non-fulfillment/improper fulfillment is caused by circumstances beyond the Operator's control, including (but not limited to): unavailability of the Resource at the link specified by the User, change of the link/Resource identifiers, deletion/hiding of the Resource or publication, closing of the profile/channel, access restrictions (privacy), blocks, anti-spam restrictions, filters, restrictions on interactions (e.g., prohibition/restriction of reactions, comments, reposts, forwarding), as well as any other settings of the Resource and/or the User's account (or the Resource administrator) that prevent the provision of Services or affect their result.

8.6. The Operator is not liable for violation of the terms of provision of Services if the delay is caused by reasons not related to the Operator's fault, including (but not limited to): technical failures and restrictions on the part of the relevant platform (social network/messenger/hosting), communication interruptions and Internet access, failures of providers, regional/country restrictions, blocking of resources and services, changes in algorithms and platform rules, as well as other external circumstances affecting the ability to execute the Order. At the same time, the periods indicated on the Platform may be indicative, unless otherwise expressly stated in the description of a specific Service.

8.7. The Operator does not conduct ongoing monitoring of the content of Resources specified by the User when placing Orders and is not responsible for the content of such Resources, the legality of the materials posted on them and/or the User's compliance with the rights of third parties. In the event of claims, demands or lawsuits being made against the Operator by third parties related to the content of the Resource and/or the User's actions when using the Platform, the User undertakes to settle such claims independently and, if there are grounds, compensate the Operator for losses caused by such claims (including defense costs and court costs), to the extent permitted by the legislation of the Russian Federation.

8.8. The User understands and agrees that due to the peculiarities of the functioning of third-party platforms, their algorithms, technical limitations, internal moderation, rules updates, as well as actions of the users of the relevant platforms, third parties and/or administrations of such platforms, the Operator does not guarantee the permanent preservation of the indicators achieved within the framework of the provision of Services, including, but not limited to: the number of subscribers, views, likes, reactions, comments, reposts, saves, as well as other similar parameters. A decrease, deletion, write-off, hiding or other change of these indicators after the provision of the Service, if it occurred for reasons beyond the Operator's control, is not a defect of the provided Service and does not in itself constitute a basis for making claims against the Operator for re-provision of the Service, refund or compensation, unless otherwise expressly provided for by the description of a specific Service or the Platform's User Documentation.

8.9. The Operator is not liable for the User's violation of the requirements of tax, customs, border and other legislation, including advertising legislation, consumer protection legislation, which resulted in adverse consequences for the User, including in the form of losses.

8.10. Under any circumstances, the Operator's liability is imposed on it only if there is fault in its actions/inactions, and such liability is limited to the amount of 100 (one hundred) rubles and cannot exceed this amount.

8.11. In other cases, for non-fulfillment or improper fulfillment of obligations under this Agreement, the Parties are liable as provided for by the civil legislation of the Russian Federation and applicable law.

9. TERM OF THE AGREEMENT AND PROCEDURE FOR AMENDMENT

9.1. This Agreement is effective from the date of entry into force for an indefinite period.

9.2. The Agreement is terminated upon the occurrence of one of the following circumstances:

— by agreement of the Parties;

— by a court decision;

— in connection with the unilateral refusal of one Party to perform the Agreement, sent to the other Party 30 (thirty) days before the expected date of termination of the Agreement.

9.3. Deletion by the User of their Account from the Platform in accordance with the User Agreement is considered a refusal to use the Platform and termination of this Agreement unilaterally out of court on the initiative of the User from the moment of deletion of the Account.

9.4. Termination of the Agreement is permitted by agreement of the Parties, as well as by a court decision, in the event of a unilateral refusal of a party to this Agreement to perform it in accordance with the civil legislation of the Russian Federation.

10. FINAL PROVISIONS

10.1. Other aspects of the Parties' relations, including the procedure for using the Platform, the procedure for dispute resolution and the procedure for communications, are regulated by the relevant sections of the User Agreement, which applies to the relations of the Parties arising from this Agreement in the part not regulated by this document.

10.2. Claims and appeals are accepted and considered by the Operator in the manner determined by the Regulations for the consideration of claims, complaints and refunds.

10.3. Each of the Parties, within the framework of relations under this Agreement, undertakes to maintain strict confidentiality regarding technological, financial, commercial and other information received or becoming known to it during the execution of this Agreement from the other Party, and will take all possible measures to protect the received confidential information from disclosure.

10.4. The obligations of the parties to ensure Confidentiality are determined by the User Agreement and the Privacy Policy.

10.5. The Operator has the right to unilaterally make changes to the terms of this Offer, as well as to the cost and range of Services. Such changes become binding on the Parties to the Agreement from the moment they are published on the Platform.

10.6. The applicable law is the legislation of the Russian Federation.

OPERATOR'S DETAILS

Kolganov Pavel Aleksandrovich

(self-employed)

INN: 710402814358

Address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54.

Email: maxpanel@mail.ru

(launch and maintenance of a child SMM site based on MIX-SMM.RU)

Russia, Tula

July 1, 2026

The Operator – Kolganov Pavel Aleksandrovich, who is a payer of the professional income tax (self-employed), INN 710402814358, address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54, by publishing or sending this offer, invites the User of the "MIX-SMM.RU" Platform, registered or registering as a User, as defined below, who has expressed agreement with the terms set forth in this offer in the manner specified therein, to conclude an agreement on the terms set out in the offer (hereinafter – the Agreement).

By virtue of Article 438 of the Civil Code of the Russian Federation, the Agreement is concluded in a simplified manner by acceptance of this offer by expressing consent using the technical means of the Platform as a result of performing the following sequential actions:

- familiarization with the terms of this Offer;

- performing actions to connect the "My Site" service on the Platform (including filling in the required fields, confirming parameters);

- payment of the subscription fee for the "My Site" service (2,500 rubles per Billing Period), or other actions clearly indicating the start of using the service.

By actually using the "My Site" service, the User expresses their consent to the terms of this Offer. If the User does not agree with any of the terms, they must cease using the "My Site" service.

1. TERMS AND DEFINITIONS

1.1. The following terms for the purposes of the Agreement shall have the following meanings:

"API" – the Platform's program interface for automated interaction, available at https://mix-smm.ru/api/v2 (version v2; response format JSON; documentation posted at https://mix-smm.ru/en/api).

"API Key" – a unique access key to the API, generated and available to the User in the Personal Account.

"Subscription Fee" – the fixed cost of providing the "My Site" service, paid by the User monthly or within another period established by the Operator.

"Acceptance" – the User's full and unconditional acceptance of the terms of the Offer by performing the actions specified in the Offer.

"Balance" – the amount of funds deposited by the User to the Contractor's settlement account as an advance payment for future Orders.

"Order" – a request placed by the User or the End User for the provision of Services indicating parameters (link, quantity, type of service, additional options and other data), paid (or subject to payment).

"Child Site (Child panel)" – a website/web panel provided to the User within the framework of the "My Site" service (service description page: https://mix-smm.ru/child-panel), which the User uses to operate their own SMM service, manage the range, prices, clients and automatically route orders via the Platform's API.

"Service Catalog" (also referred to as the "Catalog") – https://mix-smm.ru/services – the complete list of SMM services, including their name, description, cost, limits and restrictions, available for Order on the Platform.

"End User" – a person using the User's Child Site and placing orders/replenishing balance/receiving services in relations with the User. An End User is not a user of the Platform unless they are independently registered on the Platform.

"Platform" – the Internet resource "MIX-SMM.RU", designed for automated placement by the User of orders for SMM services and management of such orders, access to which is provided by the Operator to Users at the addresses: https://mix-smm.ru (main domain), https://mix-smm.ru/en (English version), https://guide.mix-smm.ru/ (backup URL).

"Payment Service" – a third party (payment acceptance operator, payment aggregator, payment organization and/or owner of the payment web interface) engaged by the Operator to ensure the acceptance and processing of User payments when paying for Services and replenishing the Balance on the Platform.

"Applicable Law" – the legislation of the Russian Federation. In certain cases, applicable law may mean the legislation of the country in which the User resides or of which they are a resident, if such legislation establishes the priority of its norms over the rules of this document.

"Billing Period" – the period of time during which the service is provided.

"Resource" – a specific page, profile, channel, group, chat, publication (post), video, story or other object on a third-party Internet platform (including messengers and social networks such as Telegram, VKontakte, YouTube, Instagram, etc.), in respect of which the User requests the provision of Services by specifying a link (URL) and/or other identifiers in the Order parameters.

"SMM Services" – information-technical and marketing services (services) provided by the Operator through the Platform for the promotion and support of the User's presence on the Internet on specific Resources belonging to the User or another person on whose behalf the User is acting, including pages in social networks, messengers and other digital platforms, including the launch and execution of User requests aimed at generating/increasing audience reach and engagement metrics (e.g., views, reactions, subscriptions/subscribers, comments, reposts), as well as related automation services (including auto-services), web traffic and other digital actions/results specified in the Platform's catalog.

1.2. All other terms and definitions found in the text of the Agreement are interpreted by the Parties in accordance with the User Agreement, the legislation of the Russian Federation, current recommendations (RFC) of international standardization bodies on the Internet and the usual rules of interpretation of relevant terms established on the Internet.

1.3. The terms and definitions used in this Agreement may be used in both singular and plural depending on the context, and the spelling of terms may be used with both capital and lowercase letters.

1.4. The headings (articles) titles, as well as the structure of the Agreement, are intended solely for the convenience of using the text of the Agreement and have no literal legal significance.

2. SUBJECT OF THE AGREEMENT

2.1. This Agreement formalizes the legal relations arising between the Operator and the User in connection with the provision to the User of the "My Site" service. By accepting this Offer, the User concludes with the Operator a paid services agreement, under which the Operator (Contractor) provides the User (Customer) on a paid basis with services for the creation and provision of access to the Child Site for its operation and ensuring its functionality within the paid period (hereinafter also referred to as the Services), and the User undertakes to pay for them in the manner provided for by the Agreement.

2.2. The description of the service is presented at: https://mix-smm.ru/child-panel.

2.3. This Agreement governs exclusively the "My Site" service. The provision of SMM services, including through the Child Site, is governed by the Offer for the provision of SMM services and is formalized by separate orders.

2.4. The Operator has the right to engage third parties (co-executors) to execute the Agreement (fulfill Orders, support the functioning of the Child Site) without coordination with the User.

3. PROCEDURE FOR CONNECTING AND LAUNCHING THE CHILD SITE

3.1. The Service is available on the Platform only after the User's Authorization in the Account.

3.2. In cases where this is provided for by the Platform's functionality and/or security requirements, placing the Service is also permitted only after the User has passed Verification (including phone number confirmation or by other means provided by the Platform).

3.3. To launch the child site, the User performs the following actions (unless a different procedure is specified on the Platform):

1) registers a domain name (site address) with the registrar of their choice (the Operator may provide advice; possible promo codes/discounts depend on the terms of third-party services and are not the Operator's obligation);

2) selects the currency of operation for the child site (if the functionality provides for it);

3) sets and confirms a password/access to the administrative panel;

4) pays the subscription fee for the "My Site" service for the Billing Period.

3.4. From the moment the User confirms the connection of the "My Site" service and pays the subscription fee for the Billing Period, the Request for connection of the "My Site" service is deemed accepted by the Operator for execution, unless the Platform has reported an error (e.g., the domain name is specified incorrectly, necessary settings are not confirmed/completed, selected parameters are unavailable, insufficient funds for payment, etc.).

3.5. Connection may require the User to provide technical data (domain, DNS/SSL settings, etc.). The User is obliged to provide correct data and perform actions on their part necessary for delegating the domain/connecting, if this is provided for by the Platform's instructions.

3.6. When placing a Request for connection of the "My Site" service, the User, by the very fact of placing it, confirms that they have read the Platform's User Documentation (including the User Agreement, API Usage Rules, this Offer and other applicable documents), and have also provided the Operator with all necessary, complete and correct information required for launching and maintaining the child site.

3.7. The Request for connection of the "My Site" service is deemed accepted by the Operator from the moment it is paid by the User. Prior to the submission of the Request and its payment, the connection of the "My Site" service is not binding on the Operator and does not entail any legal consequences for the Operator.

3.8. The Operator has the right to introduce verification and other security measures when connecting/using the "My Site" service.

4. PROCEDURE FOR PROVIDING THE "MY SITE" SERVICE

4.1. Within the framework of the "My Site" service, the User receives a ready-to-launch Child Site with functionality for receiving and processing Orders, an administrative control panel (to the extent determined by the available functionality), the ability to manage the range of services, prices, design and client base on the Child Site's side, as well as automation of order processing via the Platform's API.

4.2. Orders are accepted and executed by the Platform in accordance with the Offer for the provision of SMM services, while the Customer in relation to the Operator is the User themselves.

4.3. The Subscription Fee does not include the cost of SMM services. Orders are accepted and executed according to the prices set in the Catalog, provided the User has sufficient Balance and complies with the established limits, rules and restrictions.

4.4. The Operator of the Child Site is the User or another person authorized by them. The User understands and accepts that the Child Site is a tool for conducting the User's own service, and therefore the User independently determines the terms of service provision to End Users, sets prices and rules for refunds, bonuses and support, determines the methods and rules for accepting payments from End Users (if applicable), and also forms and ensures the placement of the Child Site's user documentation.

4.5. The Child Site operates using the Platform's API. All actions related to the acceptance and processing of orders on the Child Site (including creating and managing orders, receiving statuses and other information) are performed by sending requests to the API on behalf of the User's Account using their API Key and are paid for from the User's Balance on the Platform.

4.6. An integral part of this Agreement is the API Usage Rules. The User is obliged to ensure compliance with the terms of the Rules when operating the Child Site, including regarding interaction with End Users, exclusion of the Operator's liability, compliance with limits, etc.

4.7. The User is obliged to ensure compliance with the terms of the User Documentation, including compliance with the prohibitions and restrictions on content and Resources established by the Offer for the provision of SMM services.

4.8. The implementation of services or functionality of the User's Child Site is carried out directly by the User themselves or other persons engaged by them. The Operator is in no case a party to the agreement with the End User of the Child Site, of which the User is obliged to directly inform the End User. The Operator is a party to the agreement and the obligated person exclusively in relation to the User. The Operator excludes any direct legal or other impact on the End User.

4.9. The User is not entitled to assert or create the impression that the Operator is the executor in relation to the End User or that the End User is a client/user of the Platform (unless they are independently registered on the Platform). Mention of "MIX-SMM" is permissible only to the extent of indicating the use of the API/integration and only in such a way as not to create the impression that the End User is a client of the Platform or that the Operator is the executor in relation to the End User.

5. COST OF THE SERVICE AND PAYMENT PROCEDURE

5.1. The cost of the "My Site" service is 2,500 (two thousand five hundred) rubles per 1 (one) calendar month (hereinafter – the Billing Period), unless otherwise expressly established by the Operator on the Platform (in the Tariffs/service description).

5.2. Payment is made on terms of 100% prepayment for the paid billing period by debiting funds from the User's Balance no later than the start of the Billing Period.

5.3. The User understands and agrees that the Subscription Fee for the "My Site" service is a fee for access and maintenance of the Child Site and does not include the cost of SMM services. Payment for SMM services is made separately – by debiting from the User's Balance when placing orders on the Platform.

5.4. The User pays for the Services by making a prepayment (advance) to the Contractor's settlement account (Balance replenishment). Payment for Services is made by the Operator crediting the received funds against payment for Services at the moment the Order is accepted for execution.

5.5. Balance replenishment is carried out by the User in one of the following ways:

1) using a Mastercard, Visa, MIR bank card or electronic money with the Operator engaging a payment service (Cardlink, Heleket, YooMoney, etc.) to accept payment and organize a secure payment channel. The payment process and transmitted data are certified and protected according to the PCI DSS payment card industry data security standard. Payment is made via the Internet in accordance with the rules of the Mastercard, Visa, MIR payment systems on the principles of confidentiality and security of payment, for which the payment service uses the most modern methods of verification, encryption and data transmission via closed communication channels. Entry of bank card data is carried out on the secure payment page of the payment service. The fact of payment is confirmed by the User receiving an electronic receipt at the email address they specified when filling out the Order form.

2) manual transfer to the Operator's card connected to the "Svoye Delo" program (Sberbank PJSC), as well as other manual methods specified on the Platform. In such cases, funds are credited to the Balance after verification and confirmation of receipt of the payment.

3) By other methods available on the Platform or by agreement of the Parties.

5.6. In case of insufficient funds on the Balance to pay the subscription fee for the "My Site" service and/or if the User has an outstanding debt to the Operator, the Operator has the right to suspend the User's access to the Child Site. Partial payment for the Billing Period is not provided. The provision of the "My Site" service begins (or resumes) after receipt of payment in an amount not less than the cost of the corresponding Billing Period and the current debt, which corresponds to Article 328 of the Civil Code of the Russian Federation.

5.7. In case of insufficient Balance to pay for the Services, or if the User has an outstanding debt to the Operator, Orders through the Child Site are not accepted for execution. Partial payment for the Order is not provided. The provision of services begins after the receipt of funds to the Balance in an amount not less than the Order amount, which corresponds to Article 328 of the Civil Code of the Russian Federation.

5.8. The Operator has the right to provide for a minimum amount of funds to be credited to the Balance to pay for Orders through the Child Site (Deposit). In this case, acceptance of Orders is suspended until the Balance is replenished with the Deposit amount.

5.9. The information provided by the User about the bank card (bank card number, security code) is not available to the Operator, is confidential and is not subject to disclosure. Bank card data is transmitted to the payment service only in encrypted form and is not stored either on the Operator's server or on the Payment Service's server. Instead of bank card data, a Token is stored on the payment service's server, which allows identifying the bank card by the bank that issued it.

5.10. The Operator does not control the technical serviceability of the Payment Service or the availability of the bank's services. For this reason, if payment cannot be made and/or any other difficulties related to payment arise, all claims and complaints must be addressed to the Payment Service itself or the bank.

5.11. In confirmation of payment, the User may be sent an electronic receipt and/or a payment notification in the manner and to the extent provided for by the relevant payment service and applicable law. As a rule, the receipt and notification are sent to the email address specified by the User in the Account and/or when making the payment (depending on the payment method).

5.12. The currency of the price of this Agreement is the ruble (RUB), the currency of fulfillment of the obligation to pay the remuneration is the ruble (RUB).

5.13. The Operator has the right to provide the User with bonus accruals (e.g., bonus for a review) to the Balance on the terms specified on the Platform. Such accruals are not payment by payment card and may be made manually and/or automatically within the Platform's functionality.

5.14. Payment for services using Bonuses and Promo codes is allowed. The procedure for their accrual and use is established in the Rules for participation in the affiliate program.

5.15. Refunds are made in accordance with the Regulations for the consideration of claims, complaints and refunds.

5.16. The provisions of Article 317.1 of the Civil Code of the Russian Federation do not apply to the relations of the Parties.

6. GUARANTEES AND REPRESENTATIONS

6.1. The Parties guarantee to each other that they have the necessary legal capacity and capacity to carry out their activities, conclude and execute this Agreement.

6.2. All information provided by the Parties to each other in connection with the conclusion of this Agreement is accurate. The Parties have not concealed from each other circumstances that, if discovered, could negatively affect the decision of each of the Parties regarding the conclusion of this Agreement.

6.3. Neither Party participates in or is in any way connected with any transaction or other obligation in respect of which it is in a situation of non-fulfillment of its obligations, or is obliged to fulfill its obligations early, or participation in which may negatively affect the Party's ability to fulfill its obligations under this Agreement, of which the other Party has not been informed.

6.4. The User guarantees and represents the following:

6.4.1. They will never and under no circumstances use the Platform, the API and the "My Site" service (including the Child Site) for the purpose of carrying out actions prohibited or restricted by applicable law.

6.4.2. All information and materials that the User transmits or specifies when connecting to and using the "My Site" service and/or when operating the Child Site (including, but not limited to: domain name, identifiers, names, service descriptions, texts, images, logos, names, visual elements, as well as content posted by the User on the child site and/or provided to end users) belong to the User or are used by them on legal grounds, do not contradict the legislation of the Russian Federation and the requirements of this Agreement. The User guarantees that the use of such information and materials within the framework of the "My Site" service does not violate the rights and legitimate interests of third parties, including copyright, related rights, patent rights, trademark rights, commercial designations, image rights, as well as other intellectual property rights and information rights.

6.4.3. The User uses the "My Site" service for lawful purposes, will act reasonably and in good faith, and pursues a genuine business purpose consistent with the terms of this Offer. The User guarantees that they do not intend to deceive end users of their child site or intentionally fail to fulfill their obligations to third parties.

6.5. The User is aware that violation of these guarantees and representations may entail liability provided for by this Offer and applicable law.

6.6. The User gives their unequivocal and irrevocable consent to the Operator's assignment of rights and obligations under this Agreement to third parties.

7. LIABILITY

7.1. The User bears full responsibility for any claims of third parties related to the violation of their rights in the process of concluding and executing this Agreement, including in connection with the use of the "My Site" service, operation of the Child Site, use of the API key, placement of information/materials on the child site, as well as the User's actions towards end users.

7.2. In the event of claims being made against the Operator by third parties related to the User's materials, information and/or the User's activities in connection with the connection or use of the "My Site" service, the User undertakes to settle such claims independently and compensate the Operator for losses incurred.

7.3. The User independently bears responsibility for any losses caused to third parties as a result of the execution of this Agreement and/or the functioning of the User's child site, except in cases where such losses are caused by the deliberate culpable actions of the Operator.

7.4. The Parties are not liable for the consequences associated with the provision by the other Party of information and documents that are not true.

7.5. The Operator is not liable for full or partial non-provision or improper provision of the "My Site" service if such non-provision/improper provision is caused by circumstances beyond the Operator's control, including (but not limited to): incorrect domain name or errors in domain/DNS/SSL settings on the User's side or the domain registrar's side, Internet unavailability, failures of providers/data centers, restrictions and technical failures of third parties and services used to ensure the operation of the child site and/or the API, blocks, filters, IP/region/country restrictions, as well as other external circumstances affecting the ability of the child site to function and/or interact via the API.

7.6. The Operator is not liable for violation of the indicative terms of connection/setup/restoration of the child site's functionality if the delay is caused by reasons not related to the Operator's fault, including (but not limited to): technical failures and restrictions of third parties, communication interruptions and Internet access, failures of providers, changes in settings and rules of external services, as well as other external circumstances.

7.7. The Operator does not conduct ongoing monitoring of the content of the User's child site and is not responsible for the content, legality of the materials posted on it and/or the User's compliance with the rights of third parties. In the event of claims, demands or lawsuits being made against the Operator by third parties related to the content of the child site and/or the User's actions when using the "My Site" service, the User undertakes to settle such claims independently and, if there are grounds, compensate the Operator for losses caused by such claims (including defense costs and court costs), to the extent permitted by the legislation of the Russian Federation.

7.8. The Operator is not liable for the User's violation of the requirements of tax, customs, border and other legislation, including advertising legislation, consumer protection legislation, personal data legislation, which resulted in adverse consequences for the User, including in the form of losses.

7.9. Under any circumstances, the Operator's liability is imposed on it only if there is fault in its actions/inactions, and such liability is limited to the amount of 100 (one hundred) rubles and cannot exceed this amount.

7.10. In other cases, for non-fulfillment or improper fulfillment of obligations under this Agreement, the Parties are liable as provided for by the civil legislation of the Russian Federation and applicable law.

8. TERM OF THE AGREEMENT AND PROCEDURE FOR AMENDMENT

8.1. This Agreement is effective from the date of entry into force for an indefinite period, provided that the User pays the subscription fee for the relevant Billing Periods.

8.2. The Agreement is terminated upon the occurrence of one of the following circumstances:

— by agreement of the Parties;

— by a court decision;

— in connection with the unilateral refusal of one Party to perform the Agreement, sent to the other Party 30 (thirty) days before the expected date of termination of the Agreement.

8.3. Deletion by the User of their Account from the Platform in accordance with the User Agreement is considered a refusal to use the Platform and the "My Site" service and termination of this Agreement unilaterally out of court on the initiative of the User from the moment of deletion of the Account.

8.4. Termination of the Agreement is permitted by agreement of the Parties, as well as by a court decision, in the event of a unilateral refusal of a party to this Agreement to perform it in accordance with the civil legislation of the Russian Federation.

8.5. Upon termination of the Agreement, the Child Site is taken down from publication, and the User's access to the admin panel of the Child Site is blocked.

9. FINAL PROVISIONS

9.1. Other aspects of the Parties' relations, including the procedure for using the Platform, the API, the procedure for dispute resolution and the procedure for communications, are regulated by the relevant sections of the User Agreement, as well as the API Usage Rules and other Platform documents, which apply to the relations of the Parties arising from this Agreement in the part not regulated by this document.

9.2. Claims and appeals are accepted and considered by the Operator in the manner determined by the Regulations for the consideration of claims, complaints and refunds.

9.3. Each of the Parties, within the framework of relations under this Agreement, undertakes to maintain strict confidentiality regarding technological, financial, commercial and other information received or becoming known to it during the execution of this Agreement from the other Party, and will take all possible measures to protect the received confidential information from disclosure.

9.4. The obligations of the parties to ensure Confidentiality are determined by the User Agreement and the Privacy Policy.

9.5. The Operator has the right to unilaterally make changes to the terms of this Offer, as well as to the cost and conditions for the provision of the "My Site" service. Such changes become binding on the Parties to the Agreement from the moment they are published on the Platform.

9.6. The applicable law is the legislation of the Russian Federation.

OPERATOR'S DETAILS

Kolganov Pavel Aleksandrovich

(self-employed)

INN: 710402814358

Address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54.

Email: maxpanel@mail.ru

API USAGE RULES

OF THE "MIX-SMM.RU" PLATFORM

Russia, Tula

July 1, 2026

This document (hereinafter – the Rules) defines the rules for using the API of the "MIX-SMM.RU" Platform and is an integral part of the Platform's User Documentation.

The User's performance of actions aimed at using the Platform's API, by virtue of Article 1286 of the Civil Code of the Russian Federation, is deemed unconditional acceptance of these Rules.

The API documentation posted at https://mix-smm.ru/api is an integral part of the Rules in terms of technical descriptions of methods, formats and endpoints.

By using the API, the User confirms that they have read and agree to the terms of these Rules. If the User does not agree with any of the terms, they are obliged to cease using the API, including ceasing to send requests and deleting/revoking the API key (if such technical capability exists).

1. TERMS AND DEFINITIONS

1.1. The Parties agree that the following terms and definitions for the purposes of these Rules shall have the following meaning:

"API" – the Platform's program interface for automated interaction, available at https://mix-smm.ru/api/v2 (version v2; response format JSON; documentation posted at https://mix-smm.ru/en/api).

"API Key" – a unique access key to the API, generated and available to the User in the Personal Account.

"User's Service" – a Child Site or other website, web application, mobile application, bot or other software product or information system owned by the User or used by them on a legal basis, through which End Users or the User themselves initiate requests to the Platform's API and receive the results of using the API (including placing and managing Orders, receiving statuses and other information).

"End User" – a person using the User's Service, to whom the User provides services and functionality, including those generated through the Platform's API. An End User is not a user of the Platform unless they are independently registered on the Platform.

1.2. All other terms and definitions found in the text of the Rules are interpreted by the Parties in accordance with the Platform's User Documentation, the legislation of the Russian Federation, current recommendations (RFC) of international standardization bodies on the Internet and the usual rules of interpretation of relevant terms established on the Internet.

1.3. The terms and definitions used in the text of the Rules may be used in both singular and plural depending on the context, and the spelling of terms may be used with both capital and lowercase letters.

1.4. The headings (articles) titles, as well as the structure of the Rules, are intended solely for the convenience of using the text and have no literal legal significance.

2. GENERAL PROVISIONS

2.1. The Operator grants the User a non-exclusive, revocable, non-transferable license to use the API for the purpose of integrating the User's Service with the Platform and placing and managing Orders, receiving statuses and other information provided for by the API documentation.

2.2. No other rights to the Platform, software, algorithms, databases and other objects of the Operator's intellectual property are granted to the User, except for the scope of rights expressly provided for in the User Documentation.

2.3. The API is provided free of charge, unless otherwise expressly established by the Operator, including in tariffs, Platform terms or otherwise directly communicated to the User.

3. PROCEDURE FOR PROVIDING THE API

3.1. Access to the API is provided by the Operator only to Platform Users who have an active Account (Personal Account) and have accepted the terms of the User Documentation and these Rules in full.

3.2. The User's performance of actions aimed at using (including receiving and/or using the API key, sending requests to the API, creating, modifying, canceling API orders, receiving statuses and other information via the API, configuring integration, contacting technical support on API issues, etc.) is deemed unconditional acceptance (acceptance) of these API Rules in accordance with Article 1286 of the Civil Code of the Russian Federation.

3.3. Access to the API is provided in one or more of the following ways (depending on the available functionality of the Platform):

1) automatic issuance of an API key in the User's Personal Account;

2) issuance of an API key upon the User's request through the communication channels/support provided by the Platform;

3) other methods expressly indicated on the Platform.

3.4. All actions performed using the API key are deemed to have been performed by the User.

3.5. The User is obliged to ensure the confidentiality of the key and the security of the infrastructure through which requests are made.

3.6. In the event of compromise of the key, the User is obliged to immediately take measures (rotation/revocation of the key, blocking of the integration) and notify the Operator.

4. PROCEDURE FOR USING THE API

4.1. The User provides the User's Service using the API to End Users on terms determined by the User independently.

4.2. The implementation of services or functionality of the User's Service is carried out directly by the User themselves or other persons engaged by them. The Operator is in no case a party to the agreement with the End User of such Service, of which the User is obliged to directly inform the End User. The Operator is a party to the agreement and the obligated person exclusively in relation to the User. The Operator excludes any direct legal or other impact on the End User. The User is not entitled to assert or create the impression that the Operator is the executor in relation to the End User or that the End User is a client/user of the Platform (unless they are independently registered on the Platform).

4.3. The terms of the user documentation of the User's Service must not legally or technically contradict the terms of the Platform's User Documentation, including providing End Users with broader capabilities or rights.

4.4. All risks of losses associated with the User's inability to fulfill their obligations to the End User (including, but not limited to: inability to provide services in excess of limits, provision of services at a price lower than that established by the Operator for the User, refund claims for which the Operator does not issue refunds, etc.) are borne solely by the User without any involvement of the Operator.

4.5. When using the API, the User is obliged to implement reasonable and sufficient measures of control and prevention of violations: limits, anti-fraud, moderation, blocking of violators, complaint handling, etc.

4.6. Responsibility for any violations in connection with the use of the User's Service is borne by the User both to End Users and to third parties, including copyright holders, Resource owners and state regulatory authorities.

4.7. When placing Orders via the API, the User is obliged to ensure that End Users comply with the terms of the Offer for the provision of SMM services by duplicating its provisions regarding the rules for placing Orders, prohibitions and restrictions in their user documentation.

4.8. The User is entitled to mention "MIX SMM" on their Site only in connection with the fact that the User's Service uses the Platform's API (for example: "Integration with MIX SMM API", "Part of the functions are implemented through MIX SMM API" or the equivalent).

4.9. Such mention is permissible exclusively subject to all conditions:

- the wording must not mislead the End User regarding the owner of the User's Service and the person providing services to the End;

- wording such as "official MIX SMM website", "MIX SMM representative office", "MIX SMM partner" and similar is not permitted, unless the Operator has expressly provided written permission;

- it is prohibited to use MIX SMM logos/trademarks/brand identity outside the scope separately permitted by the Operator (if such scope is established).

4.10. Upon the Operator's request, the User is obliged to modify/delete incorrect mentions of MIX SMM within a reasonable time.

4.11. The Operator has the right to suspend or terminate access to the API in case of violation of the Rules, the Platform's User Documentation, in case of security threats, by legal requirements, exceeding limits, including automatic blocking.

5. PROHIBITIONS AND RESTRICTIONS

5.1. The User is not allowed to mislead End Users as to who is the owner of the Service and/or the executor in relation to the End User, including by incorrectly placing information about the Operator.

5.2. When implementing a Service using the API, the User is obliged to prevent violation of the Operator's exclusive rights, including (but not limited to): unlawful copying of the Platform, creation of "mirrors", decompilation, disassembly, reverse engineering, circumvention of technical restrictions, extraction of algorithms/hidden parameters, scraping outside the provided API methods.

5.3. It is prohibited to use the API for actions that violate applicable law, Platform rules, as well as the rules of platforms (social networks/messengers) to which Orders are directed.

6. REQUEST LIMITS (RATE LIMIT), SANCTIONS AND AUTOMATIC BLOCKING

6.1. The Operator has the right to establish and change:

- limits on the number of requests per unit of time (rate limit);

- limits on individual methods;

- limits on the number of Orders created, parallel operations, and other technical restrictions.

6.2. Specific limit values may be indicated in the API documentation and/or in the Platform interface, transmitted in API responses (for example, via headers/response fields), or applied automatically without separate notice, if this is necessary for the security and stability of the Platform.

6.3. In case of exceeding limits or abnormal load, the Operator has the right to apply measures, including gradually or selectively:

- temporary limitation (throttling), slowing down responses;

- responses with a restriction error (for example, "Too Many Requests"/equivalent);

- temporary automatic blocking of the API key for a period from 2 minutes to 24 hours;

- enhanced limits/"quarantine" for a period of up to 10 days;

- complete blocking of API access in case of repeated/gross violations.

6.4. The Operator has the right to introduce automatic blocking without prior notice in case of signs of systematic exceeding of limits, attempts to circumvent restrictions, brute-forcing of keys or attempts of unauthorized access, as well as upon detection or suspicion of DDoS/bot activity.

7. LIABILITY

7.1. The Operator is liable exclusively to the User and exclusively in cases and to the extent established by the Platform's User Documentation.

7.2. If, as a result of exceeding limits/abuse by the User, the User caused losses to the Operator (including costs for recovery/protection), the Operator has the right to demand their compensation within the limits permitted by law and the Platform's contractual documents.

7.3. The User is independently and fully liable to End Users, including for their terms of service provision and service rules (prices, refunds, support), as well as for the collection, storage, processing and protection of personal data and other data of End Users in the User's Service.

7.4. The Operator is not liable for temporary or complete unavailability of the API functionality, interruptions in operation, restrictions, API changes, errors or other technical failures.

7.5. In the event that the Operator receives any claims, demands, requests, notices or other appeals from third parties (including copyright holders, government bodies, platforms/social networks/messengers, etc.) related to the User's use of the API and/or Orders placed by the User, the Operator has the right to forward such appeals to the User for independent review and settlement. The User is obliged to review such appeals within a reasonable time and take necessary measures for their settlement.

7.6. The User bears full responsibility for the use of the API, for the content and legality of Resources/materials/data in respect of which Orders are placed via the API, as well as for compliance with applicable law, Platform rules and the rules of the relevant platforms.

7.7. If, as a result of the User's use of the API and/or as a result of the User's actions/inaction, the Operator incurs losses, expenses or other damages (including fines, compensation, amounts under settlement agreements, court costs, legal assistance costs, costs for restoring operability and ensuring the security of the Platform), the User undertakes to compensate the Operator for such losses in full to the extent permitted by applicable law.

7.8. The Operator has the right to suspend or block the User's access to the API (in full or in part), as well as revoke/block the API key(s) without prior notice in case of the User's violation of these Rules, the Platform's offer/user documents, applicable law, as well as in the presence of signs of abuse, attempts to circumvent restrictions, abnormal load or threats to the security of the Platform and/or third parties.

7.9. The Operator has the right to change the API (methods, formats, limits, versions). The User is obliged to independently ensure the compatibility of their integration.

8. FINAL PROVISIONS

8.1. The use of the Platform's API for receiving (ordering) services is governed by these Rules, as well as other Platform documents and user documentation, including the User Agreement, the Offer for the provision of SMM services, the Privacy Policy, the Service Catalog, the Regulations for the consideration of claims, complaints and refunds, as well as the API technical documentation posted on the Platform. In the part not regulated by these Rules, the said Platform documents and user documentation shall apply.

8.2. The Operator has the right at any time to unilaterally make changes (additions) to these Rules and/or the API documentation, including changing methods, versions, endpoints, request/response formats, limits, access conditions and other parameters. Such changes become binding on the User from the moment they are published on the Platform (unless a different effective date is specified upon publication). Continued use of the API after the publication of changes means the User's consent to the new version.

OPERATOR'S DETAILS

Kolganov Pavel Aleksandrovich

(self-employed)

INN: 710402814358

Address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54.

Email: maxpanel@mail.ru

RULES FOR PARTICIPATION IN THE AFFILIATE PROGRAM

OF THE "MIX-SMM.RU" PLATFORM

Russia, Tula

July 1, 2026

This document (hereinafter – the Rules) regulates the relations between the Operator and the User of the "MIX-SMM.RU" Platform who has decided to participate in the affiliate program (hereinafter – the Program), and defines the terms and procedure for participation in the Platform's affiliate program.

The User's performance of actions aimed at participating in the Program, by virtue of Article 1286 of the Civil Code of the Russian Federation, is deemed unconditional acceptance of these Rules.

By using the Platform and participating in the Program, the User confirms that they have read and agree to the terms of these Rules. If the User does not agree with any of the terms, they are obliged to cease using the Program.

1. TERMS AND DEFINITIONS

1.1. The Parties agree that the following terms and definitions for the purposes of these Rules shall have the following meaning:

"Bonus" – a conditional unit of incentive provided by the Operator to the User – a participant of the loyalty program on the terms specified on the Platform and/or in the Personal Account, which may be credited to the User's balance and used exclusively for payment for services on the Platform.

"Reward" – the amount (in rubles and/or in bonuses) accrued by the Operator to the User (Participant of the referral program), calculated and recorded by the Platform in accordance with the terms of the referral program specified on the Platform and/or in the Personal Account, for certain actions (placement and payment of Orders, attraction of New users, etc.).

"Reward Withdrawal" – a transfer of accumulated Reward from the Referral balance to the User's main Balance on the Platform, initiated by the User using the functionality of the Personal Account, subject to the minimum threshold and other conditions established by the Operator.

"New User" (also – "Invited User") – a person who has not previously had an Account on the Platform and has for the first time completed Registration (created an Account) on the Platform via the Participant's Referral link, and subsequently uses the Platform's functionality under the terms of the User Documentation.

"Promo Code" – a unique sequence of characters (code) provided by the Operator to the User to receive a discount and/or bonus when paying for Services and/or using the Platform or in other cases, on the terms specified on the Platform.

"Referral Link" – a unique link (URL) generated by the Platform and available to the User in the Personal Account, the use of which allows identifying the invited User and recording their actions (including placed and paid orders) for the purposes of participation in the Platform's referral program.

"Referral Balance" – a separate accounting indicator in the User's Personal Account, which reflects and accumulates the Reward until it is withdrawn in accordance with the procedure established by the terms of the Program.

"Participant" – a User participating or wishing to participate in the Affiliate Program.

1.2. All other terms and definitions found in the text of the Rules are interpreted by the Parties in accordance with the Platform's User Documentation, the legislation of the Russian Federation, current recommendations (RFC) of international standardization bodies on the Internet and the usual rules of interpretation of relevant terms established on the Internet.

1.3. The terms and definitions used in the text of the Rules may be used in both singular and plural depending on the context, and the spelling of terms may be used with both capital and lowercase letters.

1.4. The headings (articles) titles, as well as the structure of the Rules, are intended solely for the convenience of using the text and have no literal legal significance.

2. GENERAL PROVISIONS

2.1. The Affiliate Program is aimed at stimulating the use of the Platform (loyalty program) and attracting new Users to the Platform through the participation of existing Users as partners (Referral program).

2.2. The Operator provides the User with the opportunity to participate in the Program and accrues to the Participant a Reward on the terms specified in the Personal Account and/or on the Platform.

2.3. Only a User who has completed Registration and Authorization on the Platform and accepted the terms of the Platform's User Documentation can become a Participant.

2.4. Participation in the Program is available to the extent and on the terms determined by the Platform's functionality. The Operator has the right to introduce additional conditions for access to the Program (including Verification), as well as to restrict participation in order to prevent abuse.

2.5. The Participant undertakes to comply with the terms of the Platform's User Documentation, these Rules, as well as applicable law when attracting Users and using the Program's functionality.

3. RULES FOR PARTICIPATION IN THE REFERRAL PROGRAM

3.1. Participation in the Program is remote in nature and is carried out using the functionality of the Personal Account.

3.2. The processes of recording invited Users, accruing rewards and processing Reward Withdrawal are generally automated, while the Operator has the right to carry out verification, moderation and adjustments manually for security purposes and to prevent abuse.

3.3. To participate in the Program, the User receives a Referral link in the Personal Account and uses it to attract new Users.

3.4. The Participant has the right to attract Users by any legal methods and channels that do not violate business ethics, while spam mailings, intrusive advertising, misleading, as well as other dishonest promotion methods are not allowed.

3.5. The Participant has access to statistics on invited Users and accruals in the Personal Account (to the extent provided by the Platform).

3.6. Referral reward is accrued to the Participant for the actions of invited Users on the Platform in accordance with the terms of the Program specified in the Personal Account. The Reward is accrued for paid orders of invited Users (in the form of a percentage of the order amount and/or in another form provided by the Platform's functionality).

3.7. The amount (rate) of the Reward, the rules for its accrual, the list of services/orders taken into account, as well as possible exceptions/restrictions are determined by the Operator and displayed in the Personal Account. The Operator has the right to change these parameters at its discretion.

3.8. The Reward is accumulated on the Participant's Referral Balance.

3.9. Reward Withdrawal is carried out exclusively by transferring funds from the Referral Balance to the User's main Balance on the Platform using the functionality of the Personal Account, by clicking the corresponding button, upon reaching the minimum threshold (minimum amount) established by the Operator and specified in the Personal Account.

3.10. The Reward, after being credited to the main Balance, may be used exclusively for payment for Orders or other Services of the Operator provided through the Platform.

3.11. Withdrawal of the Reward in the form of payment of real money (to a bank account, card, electronic wallets, etc.) is not provided. The Reward for participation in the Referral program is exclusively an incentive measure aimed at stimulating Orders, and is not a remuneration for any services/goods or other valuables subject to payment in cash.

3.12. Processing of applications for Reward Withdrawal is generally carried out automatically. The Operator has the right to apply manual moderation, suspend or reject the transfer if there are grounds to believe that there have been violations of these Rules and/or the Platform's User Documentation.

3.13. The Operator has the right to establish additional conditions for Reward Withdrawal (including limits and frequency) and change them unilaterally, bringing them to the attention of the Participant through the Personal Account and/or the Platform.

4. RULES FOR PARTICIPATION IN THE LOYALTY PROGRAM

4.1. The Operator has the right, at its discretion, to provide the Participant or other Users with Bonuses, including (but not limited to): bonus for a review (one-time accrual to the balance), Bonus for an Order, text bonuses/incentives, etc. Such bonuses are not mandatory, are provided upon the relevant decision of the Operator and on the terms specified on the Platform.

4.2. Promo codes, coupons, discounts and promotions may be established by the Operator as necessary. The terms of their application (periods, restrictions, categories of services) are determined by the Operator and published on the Platform and/or in the Personal Account.

4.3. A Promo code or coupon may provide, depending on the Operator's settings and the specified conditions, a discount on the cost of individual Services/Orders, crediting of Bonuses to the balance or other privileges (for example, access to promotions/special offers). The terms of application of the Promo code or coupon (validity period, list of services for which it is valid, minimum order/replenishment amount, number of applications, "one time per account" restriction, restrictions by User categories/tariffs, possibility of combining with other discounts or promotions) are determined by the Operator and indicated on the Platform and/or in the Personal Account.

4.4. Bonuses are used exclusively for payment for Orders or other Services of the Operator provided through the Platform.

4.5. Withdrawal of Bonuses in the form of payment of real money (to a bank account, card, electronic wallets, etc.) is not provided. Bonuses are exclusively an incentive measure aimed at stimulating Orders, and are not a remuneration for any services/goods or other valuables subject to payment in cash.

4.6. The Operator has the right, at its discretion, at any time to change the terms of promotions, suspend their validity, restrict their application, as well as cancel Promo codes, Bonuses or coupons upon detection of abuse, configuration errors or other grounds, without the obligation to provide an alternative discount, unless otherwise expressly provided by applicable law.

5. RESTRICTIONS AND LIABILITY

5.1. The Participant is prohibited from creating multiple Accounts for the purpose of receiving Rewards, registering their own Accounts as Invited users, using affiliates, bots, fake registrations, self-referral schemes, as well as other actions aimed at abusing the Program.

5.2. The Participant is responsible for the legality and fairness of the methods of attracting Invited Users and for the accuracy of the information they communicate to potential users about the Platform.

5.3. In the event of detection of fraud, abuse, violations of these Rules, the Platform's User Documentation and/or the legislation of the Russian Federation, the Operator has the right, at its discretion, including without prior notice:

— suspend or terminate the User's participation in the Program;

— refuse to accrue and/or withdraw the Reward;

— cancel (write off) the accrued Reward and/or Bonuses;

— refuse to apply the Promo code or coupon;

— block one or more of the User's accounts and/or related accounts;

— apply other measures provided for by the Platform's User Documentation (including rules against fraud/abuse).

5.4. The Participant independently bears responsibility for their actions towards the persons they attract. The Operator is not responsible for any actions of the Participant committed outside the Platform's functionality and/or in violation of the legislation of the Russian Federation.

6. FINAL PROVISIONS

6.1. The Rules come into force from the moment of their publication on the Platform and are valid until they are cancelled or changed by the Operator.

6.2. The Operator has the right to change the terms of the Program and these Rules unilaterally. Changes come into force from the moment of publication on the Platform (unless a different date is specified by the Operator).

6.3. In all matters not regulated by these Rules, the parties are guided by the Platform's User Documentation and the current legislation of the Russian Federation.

OPERATOR'S DETAILS

Kolganov Pavel Aleksandrovich

(self-employed)

INN: 710402814358

Address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54.

Email: maxpanel@mail.ru

Regulations for the consideration of claims, complaints and refunds.

OF THE "MIX-SMM.RU" PLATFORM

Russia, Tula

July 1, 2026

This document (hereinafter – the Regulations) regulates the relations between the Operator and the User of the "MIX-SMM.RU" Platform or other person arising from the User sending to the Operator claims, complaints, appeals, etc. (hereinafter – the Appeal), and defines the terms and procedure for the consideration of Appeals by the Operator.

These Regulations are an integral part of the User Documentation of the "MIX-SMM.RU" Platform and apply to all appeals of Users related to the use of the Platform, the placement and execution of Orders for SMM services, the use of the API, as well as the provision of the "My Site" service.

1. GENERAL PROVISIONS

1.1. The Regulations determine the procedure for submitting and considering claims, complaints, appeals, suggestions, as well as the procedure and conditions for the return (crediting) of funds to the User.

1.2. All terms used in the Regulations are applied in the meanings established by the Platform's User Documentation.

1.3. These Regulations are an integral part of the User Agreement and Agreements with Users concluded by acceptance of the relevant Offer.

1.4. These Regulations also publicly define the procedure for interaction with other interested persons who are not Users (Resource owners, copyright holders, etc.) who send an Appeal to the Operator.

2. PROCEDURE FOR SUBMITTING APPEALS

2.1. All appeals are considered by the Operator only if it is possible to identify the User.

2.2. To identify the User, the Operator uses the data provided by them when applying, as well as the data specified by them in the Personal Account or when filling out the Order form. Identification of other persons is carried out according to the data provided by such person in the Appeal, provided that it is possible to establish such person based on the data provided.

2.3. Anonymous appeals, as well as appeals that do not allow determining the essence of the requirements, may be left without consideration until clarification is received.

2.4. Submission of Appeals is carried out exclusively through electronic communication channels – messengers (Telegram, WhatsApp, etc.), email and other communication channels established by the Operator for interaction with the User, specified on the Platform and in the User Documentation (hereinafter – Electronic communication channels).

2.5. The Appeal must be sent from the contact details linked to the User's Account on the Platform, or in another way that allows the Operator to confirm that the appeal comes from the relevant User.

2.6. Any Appeal for the purpose of its prompt consideration must contain a subject in the header of the letter or message.

2.7. The Appeal must contain the following information:

2.7.1. On issues of the Platform's or Child Site's functionality (technical issues, errors, failures, incorrect operation of the interface, unavailability of sections, authorization problems, etc.):

— User identifier on the Platform (login/email address/phone number specified in the Account);

— description of the problem and the expected result (what exactly does not work, under what actions the error occurs, what should happen correctly);

— date and time of the problem (if possible, indicating the time zone) and frequency (one-time/permanent/sometimes);

— link to the page/section of the Platform where the problem was identified, or to the domain of the Child Site (for the "My Site" service);

— information about the device and environment: device type (PC/mobile), OS and version, browser and version, network (if necessary);

— error text/error code (if displayed), screenshots/video, other supporting materials;

— for API inquiries: the endpoint/method used, request parameters (without disclosing the API key), example response/HTTP code, request_id (if generated), request time;

— for "My Site" inquiries: information about the domain, payment status of the billing period, as well as an indication of whether the problem relates to the admin panel, storefront, order placement, payments on the User's side, etc.

— For API questions additionally: the endpoint/method used, request parameters (without disclosing the API key), example response/HTTP code, request_id (if generated), request time;

2.7.2. On issues of improper provision of Services (disputes on quality/volume/timing of Order execution, statuses, write-offs, etc.):

— User identifier on the Platform;

— Order number(s) and name of the service(s) (as in the Catalog/service card);

— link (URL) to the Resource/promotion object specified in the Order parameters, and confirmation that the link is current and leads to the intended object;

— description of the claim (what the improper provision consists of: did not start/partially completed/completed with delay/result is not displayed, etc.);

— Order status in the Personal Account at the time of the appeal and date/time of status change (if known);

— information about the Resource settings affecting the provision of the service (public/private, comments/reactions enabled, age/region restrictions, presence of anti-spam, blocks, etc.), as well as information about any changes to these settings during the execution period;

— supporting materials: screenshots/video, recording of "before/after" indicators (if applicable), link to public view (if available);

— indication of whether similar orders for the same Resource/object were performed in parallel (on the Platform or with third parties), if this could have affected the result;

— when applying for "auto-services" – indication of the launch moment and confirmation of understanding that part of the auto-services may be considered rendered from the moment of start;

— when applying for Orders placed via the Quick Order method – Order number, email address specified during placement, payment/check identifier, date and amount of payment, as well as other data allowing the Operator to reasonably confirm the connection of the applicant to the relevant Order.

— for the "My Site" Service additionally: information about the domain, payment status of the billing period, as well as an indication of whether the problem relates to the admin panel, storefront, order placement, payments on the User's side, etc.

2.7.3. On issues of violation of rights by the User/third parties or the Operator (including intellectual rights, image rights, trademarks, defamation, dissemination of prohibited information, unlawful use of a brand/name, abuse on child sites, etc.):

— information about the applicant (full name/name, status – copyright holder/representative, contact details for feedback);

— if a representative is applying – document/information confirming authority (power of attorney, agreement, link to public confirmation of authority, etc.), if applicable;

— description of the alleged violation and which specific rights have been violated (indicating the object of the right: work, trademark, photo/video, database, business reputation, etc.);

— links/identifiers of materials and locations (URL to the Platform page/child site/Resource), screenshots, other evidence;

— applicant's requirements (for example: delete/restrict access/cease use/provide information, etc.) and justification;

— if available – information on registration of rights (trademark certificate number, link to the register, publication date, authorship, license, etc.);

— statement of the accuracy of the information and that the applicant is acting in good faith (recommended indication to expedite consideration).

2.7.4. On issues of refunds (including compensation/crediting to the balance):

— User identifier on the Platform;

— indication of the basis for the refund claim: (a) for an SMM services Order, (b) for the "My Site" service (subscription fee), (c) other (if provided for by the User Documentation);

— for an SMM Order: Order number, service name, date/time of payment, Order status, description of the reason for the appeal and justification of the Operator's fault (if claimed);

— for the "My Site" service: child site domain, paid billing period, description of periods of unavailability (date/time of start and end), confirmations (screenshots, monitoring records, logs), justification of why the unavailability was specifically caused by the Operator's fault;

— the amount claimed (if the User can determine it), and the desired method of refund (under these Regulations – crediting to the Balance).

— when applying for Orders placed via the Quick Order method – Order number, email address specified during placement, payment/check identifier, date and amount of payment, as well as other data allowing the Operator to reasonably confirm the connection of the applicant to the relevant Order.

2.8. Appeals on issues of personal data processing are sent and considered in the manner specified in the Privacy Policy.

3. CONSIDERATION PERIODS AND RESPONSE PROCEDURE

3.1. The period for consideration of an appeal is up to 30 (thirty) calendar days from the date of receipt of the appeal by the Operator.

3.2. The response is provided to the User through Electronic communication channels.

3.3. The Operator has the right to request additional information and/or confirmations from the User. The consideration period may be extended for the time of waiting for the User's response and/or conducting a technical check, if without this it is impossible to objectively consider the appeal.

4. CONDITIONS AND RESTRICTIONS FOR REFUNDS

4.1. A refund (in any form) for an Order that has been completed ("Completed") or accepted for execution (including launched into operation / "In progress", including auto-services that are considered rendered from the moment of launch) is not made.

4.2. In all cases, a refund to the User is made only when the service was not provided due to the Operator's fault, confirmed by the results of the Operator's verification, and only to the extent that the refund/compensation is permitted by the User Documentation and applicable law.

4.3. Circumstances related to incorrect Order parameters, incorrect link, privacy/restrictions of the Resource, modification or deletion of a publication, restrictions by the platform (social network, messenger), blocks and other circumstances on the part of the User, the Resource or the platform are generally not the fault of the Operator and do not constitute grounds for a refund.

4.4. A refund (compensation) of the subscription fee for the "My Site" service is possible only in the event of unavailability of the child site due to the Operator's fault for a total of more than 20% (twenty percent) of the paid billing period. In this case, the refund is made proportionally to the time of confirmed unavailability, unless otherwise established by the Operator in the User Documentation.

4.5. Unavailability caused by circumstances beyond the Operator's control (including problems with the domain registrar, DNS/SSL errors on the User's side, provider failures, blocks, Internet restrictions, actions of third parties) is not grounds for a refund of the subscription fee.

5. PROCEDURE FOR REFUND (CREDITING) OF FUNDS

5.1. A refund of funds, if there are grounds, is made only upon the User's application sent through Electronic communication channels. Without the User's application, the Operator does not make a refund, except in cases of correcting an obvious technical error on the Operator's own initiative.

5.2. In all cases, the refund is made only by crediting funds to the User's Balance on the Platform. Credited funds may be used by the User to pay for other Services and Orders on the Platform.

5.3. The Operator does not refund funds to End Users of the User's services (including users of the Child Site). All settlements, refunds and claims of end users to the User's service are settled by the User independently.

5.4. Payment of funds to the User's bank details (card/account/wallet) under these Regulations is not provided, unless otherwise expressly established by the Operator or required by imperative norms of applicable law.

5.5. If the funds on the User's Balance are not spent (not used to pay for Services/Orders) for more than 3 (three) consecutive years, such funds may be cancelled by the Operator as abandoned property within the meaning of applicable civil law, unless otherwise required by imperative norms of law. The spending of funds means the User's actions leading to the debiting of funds from the Balance (payment for Services/Orders, etc.) in accordance with the Platform's functionality.

6. FINAL PROVISIONS

6.1. The Regulations come into force from the moment of their publication on the Platform and are valid until they are cancelled or changed by the Operator.

6.2. The Operator has the right to change the Regulations unilaterally. Changes come into force from the moment of publication on the Platform (unless a different date is specified by the Operator).

6.3. In all matters not regulated by these Regulations, the parties are guided by the Platform's User Documentation and the current legislation of the Russian Federation.

OPERATOR'S DETAILS

Kolganov Pavel Aleksandrovich

(self-employed)

INN: 710402814358

Address: 300028, Russia, Tula Region, Tula, Sedova St. 35b, apt. 54.

Email: maxpanel@mail.ru